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ARSD 20:10:33 – Service Standards for Telecommunications Companies | Midpage
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Administrative Rules of South Dakota
Title 20
20:10
Chapter 20:10:33
ARSD 20:10:33
Service Standards for Telecommunications Companies
20:10:33:01
Definitions.
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Level of service provided by local exchange companies.
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Level of service applicable to all subscribers within an exchange.
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Minimum requirements for new or replaced switching systems.
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Minimum requirements for channel capacity.
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Minimum levels of trunking facilities provided by interexchange companies.
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Requirements for good engineering practices.
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Requirement for sufficient equipment and adequate personnel.
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Required documentation to show sufficient equipment and adequate personnel.
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Assignment of facilities.
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Charges for construction of facilities.
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Records of tests and inspections.
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Provisioning of adequate and reliable facilities.
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Program required for testing, inspecting, and maintenance.
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Repair of plant and equipment.
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Leakage, loop resistance, and transmission tests.
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Emergency planning.
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Plan required to deal with loss of switch.
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Auxiliary and battery power requirements.
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Central office alarms.
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Prevention of access line service interruptions -- Reestablishment of service -- Priority given to customers with medical condition and certain entities.
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Maintenance service interruptions -- Notification.
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Records of access line service interruptions.
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Reporting of trouble reports.
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Customer trouble reports.
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Record of trouble reports.
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Reporting requirements when 911 service is disrupted or impaired.
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Reporting of service disruption or impairment.
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Standards applicable under normal operating conditions.
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Petition for waiver -- Granting of waiver.
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Failure to pay for services other than local exchange services not grounds to terminate local exchange service.
20:10:33:32
Exemption from providing local exchange service when toll services terminated.