Ill. Admin. Code tit. 83, pt. 737

Standards of Service and Customer Credits for Electing Providers and Competitive Non-electing Providers

AUTHORITY: Implementing Section 13-506.2 and authorized by Section 10-101.1 of the Public Utilities Act [220 ILCS 5/13-506.2 and 10-101.1]. SOURCE: Adopted at 36 Ill. Reg. 15022, effective October 1, 2012; amended at 39 Ill. Reg. 364, effective December 22, 2014; amended at 42 Ill. Reg. 2042, effective January 12, 2018.ILLINOIS COMMERCE COMMISSION

737.100Application of Part 737.110Definitions 737.120Waiver 737.130Reporting 737.200Service Quality for Basic Local Exchange Service 737.220Calculation of Performance Data for Installation 737.230Calculation of Performance Data for Out-of-Service Conditions 737.240Calculation of Performance Data for Missed Installation or Repair Appointments 737.250Calculation of Performance Data for Trouble Reports 737.300Customer Credits for Basic Local Exchange Service Violations 737.400Safety 737.410Emergency Operation 737.420Incorporation of National Codes and Standards 737.430Network Outages and Notification 737.440Interoffice Trunks 737.450Central Office Administrative Requirements 737.500Map Requirements 737.510Map Specifications 737.520Changes to Existing Boundaries 737.530Service Outside Exchange Boundaries 737.540Map Maintenance 737.600Construction and Maintenance 737.610Maintenance of Plant and Equipment 737.620Network Interface 737.630Transmission Requirements