Jeannie K. May v. Nationstar Mortgage, LLC
No. 16-1285; No. 16-1307
United States Court of Appeals for the Eighth Circuit
Submitted: December 15, 2016; Filed: March 29, 2017
Before WOLLMAN and SMITH,1 Circuit Judges, and WRIGHT,2 District Judge.
WRIGHT, District Judge.
Appellee/Cross-Appellant Jeannie K. May commenced this action to recover damages under state and federal law arising from the debt-collection practices of Appellant/Cross-Appellee Nationstar Mortgage, Inc. A jury found in favor of May on her invasion-of-privacy claim and her claim that Nationstar negligently violated the Fair Credit Reporting Act. The jury awarded May compensatory damages on both claims and punitive damages on her invasion-of-privacy claim.
On appeal, Nationstar argues that insufficient evidence supports the jury‘s award of punitive damages because May failed to present clear and convincing evidence that Nationstar acted with an evil motive or with a reckless indifference to May‘s rights. In the alternative, Nationstar contends that the punitive damages award is unconstitutionally excessive in violation of the Due Process Clause of the
May purchased a home in Overland, Missouri, secured by a $100,000 mortgage in 2007. Shortly thereafter, she stopped making mortgage payments and filed for Chapter 13 bankruptcy. Through the bankruptcy process, May entered a five-year payment plan to pay down her mortgage and arrears. Although Nationstar acquired
May received her first mortgage statement in March 2013. The statement erroneously included thousands of dollars in “lender-paid” expenses. Also, rather than applying a $51 credit to May‘s account, Nationstar improperly debited $5,162 from the account. Nationstar‘s errors caused its records to incorrectly reflect a delinquency of $8,534.94 on May‘s mortgage. Nationstar initiated collection efforts.
May received her first collection call from Nationstar in March 2013, the same month that she began receiving mortgage statements. May immediately contacted Nationstar, but Nationstar‘s employees—acting on erroneous records—informed May that she was delinquent on her mortgage. During the next several months, May regularly received calls from Nationstar at her home, in public and, most often, at work.
In April 2013, prompted by a call from May, Nationstar submitted May‘s file to its research department. Nationstar determined on May 15, 2013, that it had made an accounting error in May‘s account and directed its cash department to credit the account from Nationstar‘s internal bankruptcy fund. Nationstar‘s cash department rejected the requested credit, however, because May had been discharged from bankruptcy and her account no longer reflected a bankruptcy code. Nationstar‘s research department never followed up on this discrepancy, and Nationstar never credited May‘s account.
Instead, Nationstar resumed its collection efforts and presented May with two options—vacate her home or accept a loan modification. The proposed loan modification would have added the erroneously calculated arrears to May‘s principal balance. May refused, and Nationstar initiated the loan modification anyway. May repeatedly attempted to correct the accounting errors by calling and sending written complaints to Nationstar. Although May continued tendering monthly mortgage payments, Nationstar began rejecting the payments in September 2013 because its internal policy required it to accept only full payments. Nationstar deemed May‘s payments insufficient because of its erroneous determination that her account was in arrears. Nationstar initiated its foreclosure process. May retained counsel.
In his December 19, 2013 letter, May‘s attorney attempted to explain May‘s circumstances to Nationstar. In response, Nationstar‘s correspondence verified the debt and enclosed the note, deed of trust and a payment history. May‘s attorney requested a substantive response. Nationstar in turn notified May of the February 24, 2014 foreclosure sale. Thereafter, Nationstar conducted frequent inspections of May‘s residence, allegedly in preparation for the foreclosure sale.
May filed this lawsuit together with a motion for a temporary restraining order to stop the foreclosure sale. As relevant here, May alleged that Nationstar‘s conduct (1) violated her right to privacy under Missouri law, (2) constituted negligent reporting under the Fair Credit Reporting Act, (3) willfully violated the Fair Credit Reporting Act, (4) violated the Fair Debt Collection Practices Act, and (5) violated the Real Estate Settlement Practices Act. Nationstar removed the action to the Eastern District of Missouri and cancelled the foreclosure sale. Nationstar‘s subsequent investigative and remedial process took several months. On April 28, 2014, Nationstar credited the erroneously deducted
At trial, May recounted her experience with Nationstar. This included May‘s repeated efforts to remedy her account with Nationstar and stop Nationstar‘s collection practices. May‘s credit score was also adversely affected because Nationstar reported a delinquent debt that she did not owe. May and her physician testified that May experienced symptoms of severe stress attributable to Nationstar‘s conduct, including abdominal pain, vomiting, depression and anxiety. May testified that Nationstar ignored her repeated requests to stop calling her, particularly at work, and that Nationstar‘s employees spoke to her in a mocking and sarcastic manner on several occasions. May argued that Nationstar‘s corporate culture unduly focused on collection efforts, which prevented Nationstar from correcting her account sooner.
Nationstar admitted that it made many mistakes when servicing May‘s account, but disputed May‘s allegations that these mistakes were intentional or the product of an institutionalized corporate practice. To counter May‘s suggestion that Nationstar was motivated by profit when it sought to foreclose on May‘s home, Nationstar presented evidence that it loses money when it forecloses on a property.
The jury awarded May $50,000 in compensatory damages and $400,000 in punitive damages for Nationstar‘s invasion of her privacy, in violation of Missouri law, and $50,000 in compensatory damages for Nationstar‘s negligent reporting, in violation of the Fair Credit Reporting Act. The district court subsequently denied Nationstar‘s motion to alter or amend the judgment. Nationstar‘s appeal and May‘s cross-appeal follow.
I.
Nationstar advances two arguments, in the alternative, that challenge the award of punitive damages. First, Nationstar argues that insufficient evidence supports the jury‘s award of punitive damages because May failed to present clear and convincing evidence that Nationstar acted with an evil motive or a reckless indifference to May‘s rights. Alternatively, Nationstar challenges the constitutionality of the punitive damages award, arguing that because it is excessive, the award violates the Due Process Clause of the
A.
Nationstar asserts that insufficient evidence supports the jury‘s award of $400,000 in punitive damages because the evidence fails to establish that Nationstar acted with ill-will or malice. Rather, according to Nationstar, the evidence supports the conclusion that Nationstar‘s errors were made in good faith. May counters that Nationstar was notified of its mistakes and its conduct thereafter demonstrated a “reckless disregard” to May‘s rights. By concluding that Nationstar acted with a reckless indifference to her rights, May contends, the jury found Nationstar‘s persistent collection efforts—despite May‘s payment history and debt protests—were inconsistent with Nationstar‘s claimed good faith.
When exercising diversity jurisdiction, as we do here, we apply the forum state‘s substantive law to any state-law claims. See Bazzi v. Tyco Healthcare Grp., LP, 652 F.3d 943, 946 (8th Cir. 2011). Under Missouri law, punitive damages may be awarded for invasion of privacy. Engman v. Sw. Bell Tel. Co., 591 S.W.2d 78, 81-82 (Mo. Ct. App. 1979). The purpose of punitive damages is not to compensate the plaintiff, but rather to punish and deter the defendant. Rodriguez v. Suzuki Motor Corp., 936 S.W.2d 104, 110 (Mo. 1996). As such, punitive damages are an extraordinary and harsh remedy that should be awarded sparingly. Id. Whether the evidence is sufficient to support an award of punitive damages is a question of law, which we review de novo. Trickey v. Kaman Indus. Techs. Corp., 705 F.3d 788, 799 (8th Cir. 2013) (citing Williams v. Trans States Airlines, Inc., 281 S.W.3d 854, 869 (Mo. Ct. App. 2009)).
Before punitive damages can be awarded, a plaintiff must present clear and convincing evidence of a defendant‘s culpable mental state. Burnett v. Griffith, 769 S.W.2d 780, 789 (Mo. 1989). This standard requires proof that the defendant acted with either an evil motive or a reckless indifference to the plaintiff‘s rights. Id. Such proof can be established by direct or circumstantial evidence. Trickey, 705 F.3d at 800; Drury v. Mo. Youth Soccer Ass‘n, 259 S.W.3d 558, 573 (Mo. Ct. App. 2008). A jury may infer that a defendant has the requisite culpable motive when evidence of the defendant‘s reckless indifference to the interests and rights of the plaintiff is presented. Drury, 259 S.W.3d at 573. Such evidence supporting punitive damages need not be—and often is not—separate from the evidence supporting a substantive claim. Trickey, 705 F.3d at 800. It is the jury‘s role “to evaluate [the] evidence and decide what inferences should be drawn from it.” JCB, Inc. v. Union Planters Bank, NA, 539 F.3d 862, 873 (8th Cir. 2008). We will overturn the jury‘s verdict only when “there is a complete absence of probative facts” such that “no proof beyond speculation [supports] the verdict.” Wedow v. City of Kansas City, 442 F.3d 661, 669 (8th Cir. 2006).
In JCB, Inc., we rejected an argument very similar to the one Nationstar advances here. When a bank and a private creditor disputed which party had a superior interest in a debtor‘s property, the bank eventually provided notice of its intent to sell the property despite multiple objections from the creditor. JCB, Inc., 539 F.3d at 867-68. After the bank seized and sold the property, the creditor successfully sued for trespass and conversion and was awarded punitive damages. Id. at 869. The bank challenged the punitive damages award claiming, as Nationstar does here, that insufficient evidence supported the award because the bank believed in good faith that its actions complied with the law. Id. at 872-73. Such an argument did not prevail in JCB, Inc., nor does it here. “Simply presenting . . . evidence of good faith to the jury does not immunize a defendant from punitive damages.” Id. at 873. Determining the weight and credibility of the evidence, and any inference to be drawn from it, is the province of the jury. Id. This record presents no basis to reject the jury‘s determination.
Nationstar argues that the evidence demonstrates that its actions were nothing more than a series of unintentional errors. In doing so, Nationstar attempts to distinguish JCB, Inc., based on its responsiveness to May. Nationstar maintains that “the defendant in JCB defiantly ignored the plaintiff‘s complaint and actually went through with a full foreclosure and sale,” whereas here “Nationstar listened to May, tried to fix the problem with her account at multiple junctures, and never actually
to her rights is legally sufficient to establish the requisite mental state to support the punitive damages awarded by the jury, May counters. We agree.
The record reflects that May contacted Nationstar repeatedly to demand that it resolve the issues with her account. But rather than suspending its efforts, Nationstar aggressively pursued collection, posted May‘s home for foreclosure and conducted inspections of her residence. May also testified that Nationstar employees, at times, spoke to her in a mocking and sarcastic manner and that she suffered physical ailments from the stress caused by Nationstar‘s conduct. In evaluating this evidence, it was the jury‘s responsibility to determine the credibility and weight of the evidence presented. In doing so, the jury was free to reject Nationstar‘s characterization of its conduct and determine that these facts and circumstances warranted punitive damages. The verdict reflects the jury‘s decision to credit May‘s arguments that her repeated protests and requests for assistance should have halted the collection process long before the foreclosure proceedings commenced. See JCB, Inc., 539 F.3d at 873 (explaining that it is the jury‘s role “to evaluate [the] evidence and decide what inferences should be drawn from it“).
A review of the trial record establishes that there is ample evidence that supports the jury‘s determination. The jury‘s verdict reflects its assessment of the evidence, including its rejection of Nationstar‘s good-faith theory and acceptance of May‘s arguments that Nationstar acted with a reckless indifference to her rights. On this record, sufficient evidence supports the jury‘s award of punitive damages. Nationstar‘s renewed assertions that it acted in good faith provides no legal basis to vacate the jury‘s verdict.
B.
Nationstar next argues that the $400,000 punitive damages award is unconstitutionally excessive because it violates the Due Process Clause of the
We consider three factors when determining whether a punitive damages
1.
We first evaluate whether the reprehensible nature of Nationstar‘s conduct warrants punitive damages. Reprehensibility is the most important guidepost. Gore, 517 U.S. at 575. When assessing reprehensibility, the Supreme Court instructs us to consider whether:
the harm caused was physical as opposed to economic; the tortious conduct evinced an indifference to or a reckless disregard of the health or safety of others; the target of the conduct had financial vulnerability; the conduct involved repeated actions or was an isolated incident; and the harm was the result of intentional malice, trickery, or deceit, or mere accident.
State Farm Mut. Auto. Ins. Co. v. Campbell, 538 U.S. 408, 419 (2003). The presence of just one indicium of reprehensibility is sufficient to render conduct reprehensible and support an award of punitive damages. See Trickey, 705 F.3d at 803.
The record here supports a conclusion that Nationstar‘s conduct was reprehensible. May suffered physical harm. The severe stress attributable to Nationstar‘s conduct caused May to experience abdominal pain, vomiting, depression and anxiety. See Moore v. Am. Family Mut. Ins. Co., 576 F.3d 781, 790 (8th Cir. 2009) (concluding that physical symptoms attributable to severe stress qualify as physical rather than economic harm). Also, as addressed in Part II.A.1., the jury specifically determined that Nationstar acted with a reckless indifference to May‘s substantive rights. See Grabinski v. Blue Springs Ford Sales, Inc., 203 F.3d 1024, 1027 (8th Cir. 2000) (explaining that the jury‘s substantive conclusion is relevant to a determination of reprehensibility). Nationstar concedes that May was financially vulnerable. Nor was Nationstar‘s conduct an isolated incident. Nationstar repeatedly invaded May‘s privacy over the course of two years through actions including making collection calls to May at her workplace, conducting home inspections and sending foreclosure letters. See, e.g., Diesel Mach., Inc. v. B.R. Lee Indus., Inc., 418 F.3d 820, 839 (8th Cir. 2005) (observing that a pattern of misconduct constitutes repeated actions). The reprehensible nature of Nationstar‘s conduct supports the jury‘s award of punitive damages. See Trickey, 705 F.3d at 803.
2.
As to the second factor, Nationstar contends that the 8-to-1 ratio between May‘s $400,000 punitive award and $50,000 compensatory award is too great. At most, according to Nationstar, a 1-to-1 ratio is appropriate. We disagree.
Our decision in Morse provides a meaningful reference to analyze May‘s award here. After the district court granted remittitur motions to reduce the original awards, the plaintiff in Morse received $70,000 in compensatory damages and $400,000 in punitive damages arising from the defendant‘s violation of the Age Discrimination in Employment Act (ADEA). Morse, 174 F.3d at 921. When affirming other punitive damages awards, we have cited with approval the district court‘s rationale for the punitive damages award in Morse:
[The plaintiff‘s] evidence, which the jury credited, shows that [the employer‘s] top management [implemented policies that violated the ADEA] to achieve company objectives. . . . The award of $400,000 is less than one one-thousandth of [the employer‘s] approximately $500,000,000 net worth and the ratio of punitive to compensatory damages . . . is less than 6:1, a ratio that in these circumstances does not set off any alarm bells.
Trickey, 705 F.3d at 804 (citing Morse, 174 F.3d at 925).
When comparing May‘s award to the award at issue in Morse, May received $50,000 in compensatory damages rather than $70,000, resulting in an 8-to-1 ratio for May. But here, as in Morse and Trickey, the jury credited May‘s evidence that Nationstar acted with a reckless indifference to her substantive rights. The $400,000 punitive award also accounts for thirty-three thousandths of one percent of Nationstar‘s approximate $1.2 billion net worth. See id. (considering net worth of defendant as relevant to the analysis). Under the facts and circumstances presented, the 8-to-1 ratio of May‘s award “does not set off any alarm bells,” and it is not unconstitutionally excessive. See id.
3.
The final factor for consideration is the “disparity between the punitive damages award and the civil penalties authorized or imposed in comparable cases.” State Farm, 538 U.S. at 428 (internal quotation marks omitted). The parties concede that there are no comparable civil penalties in this case because there is no civil penalty for invasion of privacy under Missouri law and the civil
In sum, the jury‘s $400,000 punitive damages award does not violate the Due Process Clause of the
II.
We next address May‘s cross-appeal, in which she challenges the district court‘s decision to exclude the testimony of Jennifer Prostredny, who allegedly experienced conduct by Nationstar that is similar to Nationstar‘s treatment of May. May argues that the district court erred because the admission of Prostredny‘s testimony would have rebutted Nationstar‘s claims of good faith and established that Nationstar‘s conduct was reckless and reprehensible. May also contends that the district court erroneously instructed the jury on her claim under the Real Estate Settlement Practices Act. We address each argument.
A.
Before trial, Nationstar moved in limine to exclude “any reference to the facts or circumstances regarding or involving any borrower besides [May], including introducing any evidence regarding the facts and circumstances involving Jennifer Prostredny.”6 Nationstar argued that Prostredny‘s testimony was inadmissible because it was irrelevant, prejudicial and improper propensity evidence. The district court granted Nationstar‘s motion, but reserved its decision as to admissibility for the purpose of rebuttal. The district court‘s ruling, however, precluded Nationstar from employing a defense theory that May‘s experience was isolated.
A Nationstar Vice President testified on cross-examination that May “was an exception” and “not [in] the majority . . . not what we want to happen to other customers.” The district court immediately admonished Nationstar and instructed the witness not to address “this sort of an issue.” Because the witness was under cross-
examination, however, the district court rejected May‘s argument that Nationstar “opened the door” as to whether May‘s experience with Nationstar was an isolated one. As a remedy, the district court permitted May‘s counsel to ask the Nationstar Vice President whether Nationstar had treated other customers similarly when servicing their mortgages.7 The Nationstar Vice President admitted that
The district court has broad discretion when deciding what evidence to admit at trial. Cummings v. Malone, 995 F.2d 817, 823 (8th Cir. 1993). We review a district court‘s decision to exclude evidence for a clear and prejudicial abuse of discretion. Id. An abuse of discretion occurs when the district court erroneously excludes admissible evidence and “there is no reasonable assurance that the jury would have reached the same conclusion had the evidence been admitted.” King v. Ahrens, 16 F.3d 265, 268 (8th Cir. 1994) (quoting Adams v. Fuqua Indus., Inc., 820 F.2d 271, 273 (8th Cir. 1987)). We may affirm evidentiary rulings on any ground supported by the record. Zoltek Corp. v. Structural Polymer Grp., 592 F.3d 893, 895 (8th Cir. 2010).
We have affirmed the exclusion of evidence under circumstances nearly identical to those here. In Bair v. Callahan, we held that the district court did not abuse its discretion by excluding evidence of an orthopedic surgeon‘s mistakes in treating other patients on the ground that the evidence constituted improper, prejudicial propensity evidence. 664 F.3d 1225, 1229-30 (8th Cir. 2012). In addition, we concluded that admission of such evidence would result in “mini trials” that would needlessly confuse and distract the jury by drawing its attention away from the germane issues. Id. at 1230. We affirmed the district court‘s decision to permit
more limited questioning that preserved an argument for presentation to the jury while preventing litigation of each prior act. Id.
Here, the district court excluded the Prostredny testimony to foreclose a needless “mini trial” about another borrower‘s experience for the improper purpose of establishing Nationstar‘s alleged propensity for mistreating other borrowers. See id. This ruling did not improperly impede May‘s presentation of evidence to undermine Nationstar‘s good-faith defense, which the jury apparently credited when it awarded her punitive damages. The decision to exclude Prostredny‘s testimony was well within the district court‘s sound discretion.
B.
May also challenges the district court‘s jury instruction on her Real Estate Settlement Procedures Act (RESPA) claim. May argues that the instruction was erroneous because it was founded on a statutory provision that had not become effective, it incorrectly defined an exception to Nationstar‘s duty and it misstated provisions of the relevant regulation. Nationstar counters that May waived this issue by failing to object to the instruction at trial. Alternatively, Nationstar defends the instruction as a common-sense statement of applicable law and adds that any potential error had no effect on the jury‘s verdict.
“A party who objects to an instruction or the failure to give an instruction must do so on the record, stating distinctly the matter objected to and the grounds for the objection.”
As a party asserting a RESPA violation, May was required to demonstrate that (1) she sent Nationstar a qualified written request, (2) Nationstar failed to respond to that request, and (3) she suffered damages. See Hintz v. JPMorgan Chase Bank, N.A., 686 F.3d 505, 510-11 (8th Cir. 2012). Jury Instruction 19A, the target of May‘s appeal, stated: “Nationstar was not required to respond to any qualified written request if it reasonably determined that the request asserted the same error as an error previously asserted by May.” May argues that Jury Instruction 19A improperly relied on a regulation that was not in effect at the time of Nationstar‘s misconduct. The effective date of that regulation—
The parties’ arguments demonstrate the importance of making a substantive objection when an instruction is offered. When such an objection is raised for the first time on appeal, we are placed in an untenable position.
To correct the error, we would have to notice sua sponte that the district court did not act sua sponte to provide a jury instruction that [a party] should have provided, and then we would have to remedy the problem in the face of [the complaining party‘s] relative indifference to it. We have an adversarial system of justice, not an inquisitorial one, and to [correct the error despite the inaction] would be to blur the line between the two systems. We decline to do so.
Swipies v. Kofka, 419 F.3d 709, 717 (8th Cir. 2005) (emphasis added).
Assuming without deciding that Jury Instruction 19A is a misstatement of the law, such an error would not entitle May to a reversal under plain-error review.8 For example, in Christopherson v. Deere & Co., although the district court erroneously instructed the jury on a plaintiff‘s assumption of the risk, we affirmed because the exacting standard of plain error was not met. 941 F.2d 692, 694 (8th Cir. 1991) (concluding that “the essential fairness of the trial was not undercut by the omission of the word ‘unreasonably’ . . . and plaintiffs, who have been awarded
that the alleged RESPA error resulted in a miscarriage of justice. On this record, May fails to establish that Jury Instruction 19A was plainly erroneous.
III.
Based on the foregoing analysis, we affirm on all grounds.