1. (a) Purpose. The purpose of this section is to clarify the applicability of Texas Finance Code, §14.062, Consumer Information and Complaints.

2. (b) Definitions. The following terms, when used in this section, have the following meanings:

   1. (1) OCCC--The Office of Consumer Credit Commissioner of the State of Texas.
   2. (2) Person filing the complaint--An individual who has sought or is seeking to obtain goods, services, or financing from a commercial entity. This definition applies for purposes of Texas Finance Code, §14.062(b) and (c).
3. (c) Copy of OCCC policies and procedures. As provided by Texas Finance Code, §14.062(b), the OCCC will provide to the person filing the complaint and to each person who is a subject of the complaint a copy of the OCCC's policies and procedures relating to complaint investigation and resolution.
4. (d) Copy of policies and procedures not required. If the OCCC receives a complaint from a source other than a person filing the complaint (e.g., another state agency), then the OCCC is not required to send the policies and procedures to the subject of the complaint or the source of the complaint.

Source Note:The provisions of this §82.4 adopted to be effective January 3, 2013, 37 TexReg 10202; amended to be effective June 30, 2016, 41 TexReg 4641.