7 Tex. Admin. Code § 82.4 – Consumer Complaint Process

(a) Purpose. The purpose of this section is to clarify the applicability of Texas Finance Code, §14.062, Consumer Information and Complaints.
(b) Definitions.
1. (1) Generally. This section adopts the words and terms as defined in §82.2 of this title (relating to Public Information Requests; Charges).
2. (2) Person filing the complaint. For purposes of Texas Finance Code, §14.062(b) and (c), "person filing the complaint" means an individual who has sought or is seeking to obtain goods, services, or financing from a commercial entity.
(c) Notice of OCCC policies and procedures not required. When the OCCC receives a complaint from a source other than a "person filing the complaint" as defined in subsection (b)(2) of this section, the OCCC is not required to send the policies and procedures relating to complaint and investigation and resolution to the subject of the complaint.

Source Note:The provisions of this §82.4 adopted to be effective January 3, 2013, 37 TexReg 10202.