In this chapter, the following definitions apply, unless the context clearly indicates otherwise:

1. (1) "Commissioner" means the savings and mortgage lending commissioner appointed under Finance Code Chapter 13.
2. (2) "Complainant" means a person who submits a complaint to SML.
3. (3) "Complaint" means a signed, written communication received by the Consumer Responsiveness Unit that expresses dissatisfaction with a transaction or alleges wrongful conduct.
4. (4) "Consumer Responsiveness Unit" or "CRU" means the section or unit within SML that receives inquiries and complaints from consumers and investigates complaints.
5. (5) "Inquiry" means a communication received by the Consumer Responsiveness Unit that expresses dissatisfaction with a transaction or alleges wrongful conduct but is not a complaint.
6. (6) "Respondent" means an entity or individual who is the subject of a complaint.
7. (7) "SML" means the Department of Savings and Mortgage Lending.

Source Note:The provisions of this §51.2 adopted to be effective July 10, 2025, 50 TexReg 3867.