1. (a) A Board shall ensure that cooperation by mandatory individuals with work requirements is verified each month to ensure that the individuals:

   1. (1) comply with work requirements as set forth in the family employment plan, unless the recipient is exempted by TDHS;
   2. (2) have good cause as described in this chapter; or
   3. (3) have not cooperated with work requirements and a penalty is requested.

2. (b) A Board shall ensure that timely and reasonable attempts, as defined by the Board, are made to contact a recipient prior to initiating a penalty to:

   1. (1) determine the reason for noncooperation and whether good cause is applicable, as described in §811.16(c) of this subchapter;

   2. (2) inform the recipient of:

      1. (A) the violation, if good cause has not been determined;
      2. (B) the right to appeal; and
      3. (C) the necessary procedures to demonstrate cooperation.
3. (c) A Board shall ensure that timely and reasonable attempts, as defined by the Board, are made to contact a sanctioned family and conditional applicants upon discovery of noncooperation to determine if good cause exists.
4. (d) A Board shall ensure that the reasonable attempts to contact a mandatory individual are documented.

5. (e) A Board shall ensure that TDHS is notified of:

   1. (1) a mandatory recipient's failure to comply with work requirements; and
   2. (2) that the noncooperation is submitted as early as possible in the same month in which the noncooperation occurs.

Source Note:The provisions of this §811.14 adopted to be effective November 18, 2003, 28 TexReg 10261.