The following words and terms, as used in this chapter, shall have the following meanings unless the context clearly indicates otherwise.

1. (1) Complaint--any grievance or expression of dissatisfaction or concern regarding a matter within the jurisdiction of the Texas Youth Commission (TYC).
2. (2) Inquiry--a written or verbal request for information regarding a matter within the jurisdiction of TYC.
3. (3) Life Threatening Situation--an allegation that contains specific information indicating a youth may be at substantial risk of personal injury, serious or irreparable harm, or death.
4. (4) Ombudsman--the Governor's official appointed to respond to complaints and inquiries from the public regarding the operations of the TYC.
5. (5) Proponent--the TYC staff responsible for a particular operational function.
6. (6) Public--any person other than a TYC employee or a youth under TYC jurisdiction.

7. (7) Response--a letter, facsimile, e-mail, or telephone call that:

   1. (A) acknowledges receipt of an inquiry or complaint;
   2. (B) provides preliminary information, if any is available;
   3. (C) indicates actions are being taken; or
   4. (D) provides information about the outcome of actions taken by TYC.
8. (8) Workday--Monday through Friday, excluding state and national holidays and days when offices are closed at the direction of the ombudsman.

Source Note:The provisions of this §601.1 adopted to be effective April 3, 2011, 36 TexReg 2006.