The following words and terms, as used in this chapter, shall have the following meanings unless the context clearly indicates otherwise.

1. (1) Complaint--Any grievance or expression of dissatisfaction or concern regarding a matter within the jurisdiction of the Texas Juvenile Justice Department (TJJD).
2. (2) Life Threatening Situation--An allegation that contains specific information indicating a youth may be at substantial risk of personal injury, serious or irreparable harm, or death.
3. (3) Ombudsman--The Governor's official appointed to respond to complaints and inquiries from the public regarding the operations of the TJJD.
4. (4) Proponent--The TJJD staff responsible for a particular operational function.
5. (5) Public--Any person other than a TJJD employee or a youth under TJJD jurisdiction.

6. (6) Response--A letter, facsimile, e-mail, or telephone call that:

   1. (A) acknowledges receipt of a complaint;
   2. (B) provides preliminary information, if any is available;
   3. (C) indicates actions are being taken; or
   4. (D) provides information about the outcome of actions taken by TJJD.
7. (7) Workday--Monday through Friday, excluding state and national holidays and days when offices are closed at the direction of the ombudsman.

Source Note:The provisions of this §601.1 adopted to be effective April 22, 2012, 37 TexReg 2685.