- (a) An independent review organization shall have appropriate personnel reasonably available by telephone at least 40 hours per week during normal business hours in both time zones in Texas.
- (b) An independent review organization must have a telephone system capable of accepting or recording or providing instructions to incoming calls related to utilization review during other than normal business hours and shall respond to such calls not later than one working day from the date the call was received.
Source Note:The provisions of this §12.207 adopted to be effective November 26, 1997, 22 TexReg 11363; amended to be effective December 26, 2010, 35 TexReg 11281.