28 Tex. Admin. Code § 12.207
Independent Review Organization Telephone Access
Effective Jul 7, 201540 TexReg 2538 Source Note: The provisions of this §12.207 adopted to be effective November 26, 1997, 22 TexReg 11363; amended to be effective December 26, 2010, 35 TexReg 11281; amended to be effective July 7, 2015, 40 TexReg 2538. Texas Secretary of State
- (a) An IRO must have appropriate personnel reasonably available by telephone at least 40 hours per week during normal business hours in both Central and Mountain time zones.
- (b) An IRO must have a dedicated telephone system capable of accepting or recording or providing instructions to incoming callers related to independent review during other-than-normal business hours, and must respond to calls no later than one working day from the date the call was received.
Source Note:The provisions of this §12.207 adopted to be effective November 26, 1997, 22 TexReg 11363; amended to be effective December 26, 2010, 35 TexReg 11281; amended to be effective July 7, 2015, 40 TexReg 2538.