1. (a) A license holder must provide a dispute resolution process for appraisers.

2. (b) The dispute resolution process must provide for either:

   1. (1) review by an external third party; or
   2. (2) internal review by a person whose position within the company is above the level of the person responsible for the decision or action under review.

3. (c) A license holder's dispute resolution process for appraisers must provide for:

   1. (1) a written response to the request for review;
   2. (2) a written statement of the outcome of the dispute resolution process; and
   3. (3) copies of all relevant documentation to the appraiser upon written request.
4. (d) An appraiser who is aggrieved under §1104.157 or §1104.161 of the AMC Act must utilize the license holder's dispute resolution process before filling a complaint against the AMC with the Board.

Source Note:The provisions of this §159.162 adopted to be effective November 3, 2011, 36 TexReg 7320; amended to be effective December 14, 2014, 39 TexReg 9668.