1. (a) Application.

   1. (1) Unless the context clearly indicates otherwise, in this subchapter the terms "utility" and "public utility," as they relate to telecommunications utilities, shall refer to dominant carriers.

   2. (2) The following sections apply to all providers of basic local telephone service who shall comply with the requirements by March 1, 2000:

      1. (A) Section 26.23(a)(5) and (c)(5) of this title (relating to Refusal of Service).
      2. (B) Section 26.24(f)(1) and (f)(3) of this title (relating to Credit Requirements and Deposits).
      3. (C) Section 26.27(j) of this title (relating to Bill Payment and Adjustments).
      4. (D) Section 26.28(b)(1), (b)(6), (c)(3), (d)(5), (h)(6), (i), and (j) of this title (relating to Suspension or Disconnection of Service).
2. (b) Purpose. The purpose of the rules in this subchapter is to establish minimum customer service standards that utilities must follow in providing telephone service to the public. Nothing in these rules should be interpreted as preventing a utility from adopting less restrictive policies for all customers or for differing groups of customers, as long as those policies do not discriminate based on race, nationality, color, religion, sex, or marital status.

3. (c) Definitions. The following words and terms when used in this subchapter shall have the following meanings, unless the context indicates otherwise.

   1. (1) Applicant--A person who applies for service for the first time or reapplies after discontinuance of service.
   2. (2) Customer--A person who is currently receiving service from a utility in the person's own name or the name of the person's spouse.
   3. (3) Days--Unless the context clearly indicates otherwise, in this subchapter the term "days" shall refer to calendar days.

Source Note:The provisions of this §26.21 adopted to be effective May 6, 1999, 24 TexReg 3329; amended to be effective December 29, 1999, 24 TexReg 11728.