1. (a) Retail electric providers (REPs). A REP shall provide the following information to a customer in English or Spanish, at the customer's designation when the customer is initially enrolled. Additionally, if the REP markets its products or services in a language other than English or Spanish, the following information shall also be provided to the customer in that other language:

   1. (1) all documents required by this subchapter including, but not limited to, customer rights, including Your Rights as a Customer disclosure, terms of service documents, customer bills, customer bill notices and termination or disconnection notices;
   2. (2) information on the availability of new electric services, discount programs, and promotions; and
   3. (3) access to customer service, including the restoration of electric service and response to billing inquiries.

2. (b) Aggregators. An aggregator shall provide the following information to a customer in English or Spanish, at the customer's designation when the customer is initially solicited or enrolled. Additionally, if the aggregator markets its products or services in a language other than English or Spanish, the following information shall also be provided to the customer in that other language:

   1. (1) terms of service documents required by this subchapter;
   2. (2) the availability of electric discount programs; and
   3. (3) access to customer service.

3. (c) Dual language requirement. The following documents shall be provided to all customers in both English and Spanish:

   1. (1) Your Rights as a Customer disclosure;
   2. (2) the enrollment notification notice provided by the registration agent pursuant to §25.474(j) of this title (relating to Selection or Change of Retail Electric Provider); and
   3. (3) a disconnection notice issued by the provider of last resort.
4. (d) Prohibition on mixed language. Unless otherwise noted in this subchapter, if any portion of a printed advertisement, electronic advertising over the Internet, direct marketing material, billing statement, terms of service document, or Your Rights as a Customer disclosure is translated into another language, then all portions shall be translated into that language. A single informational statement advising how to obtain the same printed advertisements, electronic advertising over the Internet, direct marketing material, billing statement, terms of service documents, or Your Rights as a Customer disclosure in a different language is permitted.

Source Note:The provisions of this §25.473 adopted to be effective January 15, 2001, 26 TexReg 125.