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16 Tex. Admin. Code, Chapter 25, Subchapter R – Customer Protection Rules for Retail Electric Service Providers | Midpage
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Texas Administrative Code
Title 16
Part 2
Chapter 25
Subchapter R
16 Tex. Admin. Code, Chapter 25, Subchapter R
Customer Protection Rules for Retail Electric Service Providers
Texas Secretary of State
25.471
General Provisions of Customer Protection Rules
25.472
Privacy of Customer Information
25.473
Non-English Language Requirements
25.474
Selection of Retail Electric Provider
25.476
Renewable and Green Energy Verification
25.477
Refusal of Electric Service
25.478
Credit Requirements and Deposits
25.479
Issuance and Format of Bills
25.480
Bill Payment and Adjustments
25.481
Unauthorized Charges
25.482
Prompt Payment Act
25.483
Disconnection of Service
25.484
Electric No-Call List
25.485
Customer Access and Complaint Handling
25.486
Customer Protections for Brokerage Services
25.487
Obligations Related to Move-In Transactions
25.488
Procedures for a Premise with No Service Agreement
25.489
Treatment of Premises with No Retail Electric Provider of Record
25.490
Moratorium on Disconnection on Move-Out
25.491
Record Retention and Reporting Requirements
25.492
Non-Compliance with Rules or Orders; Enforcement by the Commission
25.493
Acquisition and Transfer of Customers from one Retail Electric Provider to Another
25.495
Unauthorized Change of Retail Electric Provider
25.497
Critical Load Industrial Customers, Critical Load Public Safety Customers, Critical Care Residential Customers, and Chronic Condition Residential Customers
25.498
Prepaid Service
25.499
Acknowledgement of Risk Requirements for Certain Commercial Contracts
25.500
Privacy of Advanced Metering System Information