- (a) The Department may continue to develop interagency collaborations with other low-income program offices and energy providers to perform outreach to targeted groups.
- (b) Subrecipients shall conduct outreach activities.
- (c) Subrecipients and their field offices shall accept applications at sites that are geographically accessible to all households requesting assistance.
(d) Other outreach activities may include:
- (1) providing information through home visits, site visits, group meetings, or by telephone for disabled low-income persons;
- (2) distributing posters/flyers and other informational materials at local and county social service agencies, offices of aging, social security offices, etc.;
- (3) providing information on the program and eligibility criteria in articles in local newspapers or broadcast media announcements;
- (4) coordinating with other low-income services to provide LIHEAP information in conjunction with other programs;
- (5) providing information on one-to-one basis for applicants in need of translation or interpretation assistance;
- (6) providing LIHEAP applications, forms, and energy education materials in English and/or Spanish (or other appropriate language);
- (7) working with energy vendors in identifying potential applicants;
- (8) assisting applicants to gather needed documentation; and
- (9) mailing information and applications.
- (e) Subrecipients shall coordinate with other social service agencies through cooperative agreements to provide services to client households. Cooperative agreements must clarify procedures, roles, and responsibilities of all stakeholders.
- (f) Subrecipients shall coordinate with other energy related programs. Specifically, subrecipient shall make documented referrals to the local WAP subrecipient.
- (g) Subrecipients shall coordinate with local energy vendors to arrange for arrearage reduction, reasonably reduced payment schedules, or cost reductions.
Source Note:The provisions of this §6.213 adopted to be effective April 1, 2007, 32 TexReg 1739.