INFORMAL COMPLAINT PROCEDURES

An informal complaint may be filed orally or in writing and must include the following information:

1. (1) The name and address of the complainant and, if different, the address at which service is provided.
2. (2) The telephone number of the complainant.
3. (3) The account number of the complainant, if applicable.
4. (4) The name of the public utility.
5. (5) A brief statement of the dispute.
6. (6) Whether the dispute formerly has been the subject of a public utility company investigation and report.
7. (7) Whether the dispute formerly has been the subject of a Commission informal or formal complaint.
8. (8) The date, if any, of proposed termination.
9. (9) The relief sought.

Authority

The provisions of this § 56.391 amended under the Public Utility Code, 66 Pa.C.S. § § 501, 1301, 1401—1419, 1501 and 1509.

Source

The provisions of this § 56.391 amended May 31, 2019, effective June 1, 2019, 49 Pa.B. 2815. Immediately preceding text appears at serial pages (359060) to (395061).

Cross References

This section cited in 52 Pa. Code § 56.340 (relating to winter termination procedures); 52 Pa. Code § 56.382 (relating to contents of the public utility company report); and 52 Pa. Code § 56.394 (relating to conference procedures).