52 Pa. Code Ch. 56
Standards and Billing Practices for Residential Public Utility Service
Preliminary Provisions for Utilities and Customers Subject to Chapter 14 of the Public Utility CodeBilling and Payment StandardsCredit and Deposits Standards PolicyInterruption and Discontinuance of ServiceTermination of ServiceDisputes; Termination Disputes; Informal and Formal ComplaintsRestoration of ServicePublic Information Procedures; Record Maintenance[Reserved]General ProvisionsPublic Utility Reporting RequirementsProvisions for Victims of Domestic Violence with a Protection from Abuse Order or a Court Order Issued by a Court of Competent Jurisdiction in This Commonwealth Which Provides Clear Evidence of Domestic ViolenceInformal Complaints