1. (a) A covered individual may file a grievance orally or in writing.

2. (b) An insurer shall make available to covered individuals a toll free telephone number through which a grievance may be filed. The toll free telephone number must:

   1. (1) be staffed by a qualified representative of the insurer;
   2. (2) be available for at least forty (40) hours per week during normal business hours; and
   3. (3) accept grievances in the languages of the major population groups served by the insurer.
3. (c) A grievance is considered to be filed on the first date it is received, either by telephone or in writing.

As added by P.L.66-2001, SEC.2 and P.L.203-2001, SEC.13.