Rule 515-7-8-.06. Service Quality Measures (SQMs): Responsiveness to the Georgia Public Service Commission

Every Marketer shall be required to meet each SQM benchmark to ensure compliance with Commission Orders. Reporting is not required for this measure.

Authority: O.C.G.A. § 46-2-30.

History. Original Rule entitled "Methodology for Establishment and Review of Benchmarks and Penalties" adopted. F. Sept. 3, 2002; eff. Sept. 23, 2002.

Amended: F. Nov. 5, 2008; eff. Nov. 25, 2008.

Amended: New title "Methodology for Establishment and Review of Benchmarks and Penalties" (correction of "Establishement" to "Establishment" on SOS website). F. July 23, 2018; eff. August 12, 2018.

Amended: New title, "Service Quality Measures (SQMs): Responsiveness to the Georgia Public Service Commission." F. Jan. 16, 2025; eff. Feb. 5, 2025.