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Georgia Rules and Regulations (Ga. Comp. R. & Regs.)

515-7-8

Ga. Comp. R. & Regs. 515-7-8

Service Quality Measures (Sqms) for Certificated Marketers

515-7-8-.01Commission Authority and Scope 515-7-8-.02Definitions 515-7-8-.03Service Quality Measures (SQMs): Customer Service, Billing, and Meter Reading 515-7-8-.04Service Quality Measures (SQMs): Call Center Service Levels 515-7-8-.05Service Quality Measures (SQMs): Billing Accuracy 515-7-8-.06Service Quality Measures (SQMs): Responsiveness to the Georgia Public Service Commission 515-7-8-.07Service Quality Measures (SQMs): Meter Reading Accuracy, Meter Reading Timelines, Transmittal of Meter Reading Data to the EDC 515-7-8-.08Service Quality Measures (SQMs): Transmittal of Accurate and Timely Electronic Transactions of Consumer Data to the EDC 515-7-8-.09Additional Service Quality Measures 515-7-8-.10Methodology for Establishment and Review of Benchmarks and Penalties 515-7-8-.11Reporting and Compliance 515-7-8-.12Remediation 515-7-8-.13Penalties 515-7-8-.14Rolling Probation Period 515-7-8-.15Force Majeure