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Ga. Comp. R. & Regs. 515-7-8 – Service Quality Measures (Sqms) for Certificated Marketers | Midpage
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Georgia Rules and Regulations (Ga. Comp. R. & Regs.)
Division 515
515-7
515-7-8
Ga. Comp. R. & Regs. 515-7-8
Service Quality Measures (Sqms) for Certificated Marketers
515-7-8-.01
Commission Authority and Scope
515-7-8-.02
Definitions
515-7-8-.03
Service Quality Measures (SQMs): Customer Service, Billing, and Meter Reading
515-7-8-.04
Service Quality Measures (SQMs): Call Center Service Levels
515-7-8-.05
Service Quality Measures (SQMs): Billing Accuracy
515-7-8-.06
Service Quality Measures (SQMs): Responsiveness to the Georgia Public Service Commission
515-7-8-.07
Service Quality Measures (SQMs): Meter Reading Accuracy, Meter Reading Timelines, Transmittal of Meter Reading Data to the EDC
515-7-8-.08
Service Quality Measures (SQMs): Transmittal of Accurate and Timely Electronic Transactions of Consumer Data to the EDC
515-7-8-.09
Additional Service Quality Measures
515-7-8-.10
Methodology for Establishment and Review of Benchmarks and Penalties
515-7-8-.11
Reporting and Compliance
515-7-8-.12
Remediation
515-7-8-.13
Penalties
515-7-8-.14
Rolling Probation Period
515-7-8-.15
Force Majeure