Rule 515-7-7-.06. Service Quality Standards: Responsiveness to the Public Service Commission

Every EDC shall be required to meet service quality standards to ensure compliance with Commission Orders, directives and requests. Specifically, every EDC shall:

1. a. Respond to Commission data requests within the established benchmark;
2. b. Respond to complaints referred by the Commission within the established benchmark;
3. c. Comply with all Commission Orders within the established benchmarks; and
4. d. Provide complete and accurate reports and filings as required by the Commission within the established benchmarks.

Authority: O.C.G.A. Secs. 46-4-150, 46-4-155, 46-4-158.1.

History. Original Rule entitled "Informational Filing Requirements" adopted. F. Sept. 20, 2001; eff. Oct. 10, 2001.

Repealed: New Rule entitled "Service Quality Standards: Responsiveness to the Public Service Commission" adopted. F. Sept. 3, 2002; eff. Sept. 23, 2002.