Rule 515-7-7-.04. Service Quality Standards: Customer Service, Billing, and Metering

Every EDC shall be required to meet service quality standards to ensure high quality service to natural gas customers, including marketers, in Georgia in regards to customer service, billing, and metering. Specifically, every EDC shall assure that:

1. a. The accurate meter read ratio shall not fall below the established benchmark;
2. b. The timely meter read ratio shall not fall below the established benchmark;
3. c. The meter reconnection/turn-on ratio or meter disconnection/ turn-off ratio shall not fall below the established benchmarks; and
4. d. The call center response times shall not fall below the established benchmarks.

Authority: O.C.G.A. Secs. 46-4-150, 46-4-155, 46-4-158.1.

History. Original Rule entitled "Minimum Filing Requirements for the EDC" adopted. F. Sept. 20, 2001; eff. Oct. 10, 2001.

Repealed: New Rule entitled "Service Quality Standards: Customer Service, Billing and Metering" adopted. F. Sept. 3, 2002; eff. Sept. 23, 2002.

Amended: F. Dec. 9, 2003; eff. Dec. 29, 2003.