RECEIPTS FOR TAXICAB SERVICE

803.1 At the end of each taxicab ride, the taxicab operator shall provide the passenger with a receipt containing the following information:

(a) The taxicab name and telephone number;

(b) The date of the trip;

(c) The taxicab number;

(d) The operator's DCTC operator Identification (Face Card) number;

(e) The trip number;

(f) The start and end time of the trip;

(g) The mileage of the trip;

(h) The total charges established by § 801.9, itemized to show the taximeter fare, any authorized additional charges, the passenger surcharge and gratuity, if any;

(i) The form of payment, including whether the payment was made by cash payment, credit card (and type), digital payment, mobile payment, voucher or account;

(j) Last four digits of any applicable payment card number and the transaction authorization code;

(k) The following information:

DCTC COMPLAINTS LINE AND WEBSITE ADDRESS

PH: 855-484-4967, TTY 711

www.dctaxi.dc.gov

803.2 When payment is made by a cash or cashless payment, a printed receipt shall be provided using the vehicle's MTS printer component. If the printer component malfunctions while printing a receipt, the operator shall provide the passenger with a handwritten receipt and the vehicle shall then be out of service until the printer component is operational.

803.3 When payment is made by digital payment, the operator shall provide the passenger with the passenger's choice of a printed receipt or an electronic receipt sent to the passenger via email address or SMS text message not later than when the passenger exits the vehicle.

803.4 In the case of messenger or parcel delivery service, the operator shall provide the customer with a written invoice describing the article(s) transported.

published at 55 DCR 3831 (April 11, 2008); as amended by Final Rulemaking published at 59 DCR 9970, 9973 (August 17, 2012); as amended by Final Rulemaking published at 60 DCR 7016 (May 17, 2013); as amended by Final Rulemaking published at 60 DCR 10997 (July 26, 2013).