324.1 A formal complaint shall be in writing, signed by the complainant on a form provided by the Consumer Services Division. A member of the Consumer Services Division or designee authorized by the consumer may assist in filling out a complaint.

324.2 If review discloses that the complaint should be revised to more clearly or fairly set forth the matters at issue, the complainant shall be advised and offered assistance to amend the complaint.

324.3 The Consumer Services Division shall advise the affected utility by telephone whenever a formal complaint is filed, and mail a copy of the complaint to the utility.

324.4 A written response to the complaint shall be returned within seven (7) days from the date of notice, setting forth the utility's position with respect to the allegations contained in the complaint.

324.5 A copy of the complaint shall be forwarded to any guarantor of the account in controversy.

SOURCE: Final Rulemaking published at 25 DCR 10381, 10417 (June 1, 1979).