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D.C. Mun. Regs. tit. 15, ch. 3 – Consumer Rights and Responsibilities | Midpage
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District of Columbia Municipal Regulations
Title 15
Chapter 15-3
D.C. Mun. Regs. tit. 15, ch. 3
Consumer Rights and Responsibilities
District of Columbia, Office of the Secretary
15-300
Purpose and Applicability
15-301
Location of Energy Service Meters and Related Equipment
15-302
Utility Meter Reading Requirements
15-303
Meters Read by Customers
15-304
Billing and Billing Error Notification
15-305
Payments
15-306
Deferred Payment Agreements
15-307
Deposits
15-308
Use of Customer's Information
15-309
Privacy Protection Policy
15-310
Grounds for Disconnection
15-311
Procedures for Utility Disconnection
15-312
Personal Contact Before Utility Disconnection
15-313
Field Service Identification and Payment Procedures
15-314
Disconnection of Utility Service
15-315
Reconnection of Service
15-316
Customer Discontinuance of Service
15-317
[Reserved]
15-318
[Reserved]
15-319
[Reserved]
15-320
Customer Inquiries and Complaints
15-321
Publication of Consumer Pamphlet
15-322
Public Access to Rules and Rates
15-323
Office of Consumer Services
15-324
Formal Complaints
15-325
Formal Hearing Procedures
15-326
Decisions and Appeals
15-327
Customer Protection Standards Applicable to Energy Suppliers
15-328
Customer Protection Standards Applicable to Telecommunications Service Providers
15-398
Waiver
15-399
Definitions