D.C. Mun. Regs. tit. 15, ch. 31 – Customer Service Standards | Midpage

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District of Columbia Municipal Regulations

Chapter 15-31

D.C. Mun. Regs. tit. 15, ch. 31

Customer Service Standards

District of Columbia, Office of the Secretary

15-3100Policy and Application 15-3101Notice 15-3102Subscription Information 15-3103Equipment Provided by a Cable Operator 15-3104Customer Service Centers 15-3105Training of Employees 15-3106Telephone Standards 15-3107Billing 15-3108Appointments, Installation and Repair 15-3109Installation 15-3110Interruption of Service 15-3111Repair; Outage and Reception Problems 15-3112Subscriber Complaints 15-3113Disconnection and Termination of Service 15-3114Spanish-speaking Customers 15-3115Reports 15-3116Treatment of Property 15-3117Credits 15-3118No Discrimination 15-3119Reserved 15-3120Reserved 15-3121Reserved 15-3122Reserved 15-3123Reserved 15-3124Reserved 15-3125Reserved 15-3126Reserved 15-3127Reserved 15-3128Reserved 15-3129Reserved 15-3130Reserved 15-3131Reserved 15-3132Reserved 15-3133Reserved 15-3134Reserved 15-3135Reserved 15-3136Reserved 15-3137Reserved 15-3138Reserved 15-3139Reserved 15-3140Reserved 15-3141Reserved 15-3142Reserved 15-3143Reserved 15-3144Reserved 15-3145Reserved 15-3146Reserved 15-3147Reserved 15-3148Reserved 15-3149Reserved 15-3150Reserved 15-3151Reserved 15-3152Reserved 15-3153Reserved 15-3154Reserved 15-3155Reserved 15-3156Reserved 15-3157Reserved 15-3158Reserved 15-3159Reserved 15-3160Reserved 15-3161Reserved 15-3162Reserved 15-3163Reserved 15-3164Reserved 15-3165Reserved 15-3166Reserved 15-3167Reserved 15-3168Reserved 15-3169Reserved 15-3170Reserved 15-3171Reserved 15-3172Reserved 15-3173Reserved 15-3174Reserved 15-3175Reserved 15-3176Reserved 15-3177Reserved 15-3178Reserved 15-3179Reserved 15-3180Reserved 15-3181Reserved 15-3182Reserved 15-3183Reserved 15-3184Reserved 15-3185Reserved 15-3186Reserved 15-3187Reserved 15-3188Reserved 15-3189Reserved 15-3190Reserved 15-3191Reserved 15-3192Reserved 15-3193Reserved 15-3194Reserved 15-3195Reserved 15-3196Reserved 15-3197Reserved 15-3198Miscellaneous Requirements 15-3199Definitions