'Major service outage' means an outage affecting 100 or more customers or 100 or more lines.

'Non-major service outage' means an outage affecting between 25 and 99 customers or 25 and 99 lines.

SOURCE: Final Rulemaking published at 48 DCR 4664, 4670 (May 25, 2001); as amended by Final Rulemaking published at 51 DCR 9998, (October 29, 2004); as amended by Final Rulemaking published at 52 DCR 724 (January 28, 2005); as amended by Final Rulemaking published at 53 DCR 7538 (September 15, 2006); incorporating by reference the text of Proposed Rulemaking published at 53 DCR 4466, 4469 (June 2, 2006); as amended by Final Rulemaking published at 54 DCR 11993 (December 14, 2007); incorporating by reference the text of Proposed Rulemaking published at 54 DCR 9404 (September 28, 2007).