'Major service outage' means an outage affecting 100 or more customers or 100 or more lines.

'Non-major service outage' means an outage affecting between 25 and 99 customers or 25 and 99 lines.

'Service outage' means an outage that lasts for at least 30 minutes and affects 100 or more customers or 100 or more lines.

'Telecommunications service provider' means an entity that provides telecommunications services. An entity that provides only telecommunications services that are not regulated by the Commission is not included in this definition.

SOURCE: Final Rulemaking published at 48 DCR 4664, 4670 (May 25, 2001); as amended by Final Rulemaking published at 51 DCR 9998, (October 29, 2004); as amended by Final Rulemaking published at 52 DCR 724 (January 28, 2005); as amended by Final Rulemaking published at 53 DCR 7538 (September 15, 2006); incorporating by reference the text of Proposed Rulemaking published at 53 DCR 4466, 4469 (June 2, 2006); as amended by Final Rulemaking published at 54 DCR 11993 (December 14, 2007); incorporating by reference the text of Proposed Rulemaking published at 54 DCR 9404 (September 28, 2007); as amended by Final Rulemaking published at 57 DCR 2302 (March 19, 2010), incorporating by reference the text of Proposed Rulemaking published at 57 DCR 141, 145 (January 1, 2010).