FedEx Ground Package System, Inc. v. Route Consultant, Inc.FedEx Ground Package System, Inc. v. Route Consultant, Inc.
MEMORANDUM
Route Consultant, Inc. (“Route Consultant“) has filed a Motion to Dismiss (Doc. No. 17), to which FedEx Ground Package System, Inc. (“FedEx” or “FedEx Ground“) has filed a Response (Doc. No. 27), and Route Consultant has filed a Reply (Doc. No. 28). For the reasons set out herein, the motion will be granted.
I. BACKGROUND1
A. FedEx, Its Contractors, and Its Conflict with Route Consultant
FedEx is a well-known shipping company. What may be less well known is the fact that FedEx, by its own account, “does not deliver packages directly.” (Doc. No. 1 ¶ 4.) Rather, it “has developed a network of independent corporate business entities throughout the United States and Canada that provide package pickup and delivery
Route Consultant is a consultancy business that serves ISPs, as well as another type of FedEx contractor—“transportation service providers” or “TSPs.” (Id. ¶¶ 4, 9.) TSPs “provide linehaul services“—that is, the transportation of packages over significant distances, as opposed to the actual delivery of packages performed by ISPs. (Id. ¶ 4.) ISPs and TSPs are sometimes collectively referred to as “CSPs,” meaning “contracted service providers.” Route Consultant holds itself out as offering CSPs (and aspiring CSPs) advice and information regarding “acquisition strategy, business valuations, operations, efficiency, post-close support, [and] compliance review.” (Id. ¶ 9.) It also “maintains an exclusive portfolio of routes and runs for sale across the United States.” (Id.) Although Route Consultant does not perform any ISP work on its own behalf, the company‘s founder and president, Spencer Patton, founded and operates four other companies—Patton Logistics, Inc., Goliath Freight, Inc., Testament Trucking, Inc., and West Iris Transport, Inc.—which were, at the time of the filing of the Complaint in this case, FedEx ISPs. (Id. ¶ 7.)
Route Consultant offers various products and packages to CSPs and those hoping to enter the field, including a 12-week course on acquisition strategy that costs about $15,000. Route Consultant also maintains a collection of videos, podcasts, and articles that it bundles together as a program entitled “FedEx Routes for Sale 101.” (Id. ¶¶ 32–33.) In addition to those educational resources, Route Consultant offers a number of discrete consultancy and support services, such as counseling through the first 90 days after acquiring a route, “dynamic route optimization support packages,” and audit compliance assistance. (Id. ¶¶ 34–36.) Patton and Route Consultant have also been active in promoting FedEx routes as under-the-radar, but promising, investment assets, even going so far as to describe investing in a FedEx route as “like buying Apple at $1 a share.” (Id. ¶ 38.)
This case involves a very public—and, FedEx says, manufactured—dispute that arose between FedEx and Route Consultant in July of 2022. According to FedEx, “Patton launched a campaign to promote his Route Consultant business by creating a fictionalized crisis between [FedEx] and its ISPs and TSPs as an advertisement for the purported need for Route Consultant‘s consultancy and other services.” (Id. ¶ 11.) He accomplished this through a “series of promotional communications directed toward ISPs and TSPs posted on Route Consultant‘s website and YouTube channel,” in which he “exaggerated and misrepresented the purported financial hardships of the ISPs and TSPs in the current economic conditions.” (Id.) According to FedEx, “[t]he essence of . . . Patton‘s campaign [was] that [FedEx‘s] network of ISPs and TSPs . . . [was] ‘in significant peril’ and [FedEx] . . . was ‘completely tone deaf’ and a ‘bully’ in response to [those] purported financial hardships.” (Id.) FedEx speculates that Patton‘s plan was, among other things, to encourage as many ISPs and TSPs as possible to renegotiate their deals with FedEx, so that
B. Patton‘s Initial Communications to the Public Regarding FedEx
There is, of course, nothing inherently improper about complaining about the economic conditions facing an industry. FedEx alleges, however, that Patton and Route Consultant crossed the line into illegality by making “several false or misleading statements concerning [FedEx‘s] business.” (Id. ¶ 18.) FedEx identifies three sets of communications in which, it alleges, Route Consultant made actionable statements regarding FedEx: (1) a publicly posted “Letter of Assurance” from Route Consultant to FedEx, highlighting the hardships faced by FedEx contractors and “demanding certain across-the-board modifications to [FedEx‘s] agreements with ISPs and TSPs“; (2) “various videos” posted to Route Consultant‘s YouTube channel making similar points; and (3) a press release reiterating those points under the headline “Route Consultant Founder Spencer Patton Calls for Network-Wide Financial Remedies for FedEx Ground Contracted Service Providers (CSPs).” (Id. ¶ 46.)
1. The Letter of Assurance
The Complaint does not include the full Letter of Assurance, but Route Consultant has provided a copy, and, “when a document is referred to in the pleadings and is integral to the claims, it may be considered without converting a motion to dismiss into one for summary judgment.” Com. Money Ctr., Inc. v. Illinois Union Ins. Co., 508 F.3d 327, 335–36 (6th Cir. 2007) (citing Jackson v. City of Columbus, 194 F.3d 737, 745 (6th Cir. 1999)). The letter is dated July 20, 2022, “submitted” by Patton, and addressed to two named FedEx executives, as well as the broader “FedEx Ground Leadership Team,” although the parties agree that it was posted publicly. (Doc. No. 17-1 at 1.) Patton identifies a “three-fold” purpose of the letter:
- Establish a strong business case to FedEx Ground for an increase in compensation for CSPs via thoroughly documented analysis. This letter and appendix will prove that contractor costs have changed materially as a result of well-publicized global price increases, and those cost changes are worthy of immediate adjustments from FedEx Ground.
- Establish a clear timeline for network-wide renegotiation. Prior letters of concern have called for open-ended discussions that ultimately made no progress towards a financial resolution.
- Encourage FedEx Ground to make a courageous re-assessment of the viability of Sunday delivery. Sunday delivery has been both an incredible struggle and a financial disaster for all parties involved.
(Doc. No. 17-2 at 2.)
The letter devotes a significant amount of attention to establishing the precarious financial state of FedEx contractors, as well as FedEx‘s role in either contributing to or failing to ameliorate the relevant underlying conditions. Patton alleges that FedEx, “knowingly or unknowingly, has placed the financial viability of CSPs in their Ground network at enormous risk.” (Id. at 2.) He states that “[n]ot a single day passes without my phone ringing with the story of yet another contractor who is
2. The YouTube Videos
The Complaint describes three videos uploaded to Route Consultant‘s YouTube page surrounding the release of the Letter of Assurance. Route Consultant has filed transcripts of the videos (Doc. No. 17-2 to -7), and the court is able to consider those transcripts based on the same principles that permit it to consider the Letter of Assurance.
The first video is thirteen minutes long and titled “FedEx Ground: A Letter of Assurance.” The stated purpose of the video is to “request for FedEx Ground to adjust [CSP] compensation across the board.” (Doc. No. 1 ¶ 51.) The second video is simply a three-minute-long “truncated version” of the thirteen-minute video. (Id. ¶ 52.) The third video, the longest, lasts fifty minutes and was posted under the title “Discussion of the Letter of Assurance to FedEx Ground.” (Id. ¶ 53.)
3. The Press Release
The press release was circulated on July 20, 2022 and, other than links and contact information, reads as follows:
Route Consultant Founder Spencer Patton Calls for Network-Wide Financial Remedies for FedEx Ground Contracted Service Providers (CSPs)
NEWS PROVIDED BY
Route Consultant
Jul 20, 2022, 13:00 ETNASHVILLE, Tenn., July 20, 2022 /PRNewswire/ -- In a video appeal and supporting letter Spencer Patton, Founder + President of Route Consultant, urged FedEx Ground to provide substantial financial remedies to its base of 6,000+ Contracted Service Providers (CSPs) by November 25, 2022.
The FedEx Ground pickup & delivery (P&D) and linehaul networks are serviced by contracted logistics companies, and FedEx Ground relies entirely on the service success of these companies for its day-to-day operations. Mr. Patton notes in his letter that the current CSP financial model is collapsing due to substantial increases in the cost of fuel, labor, and vehicles over the past 12 months. . . .
Route Consultant offers consulting services to new and experienced professionals in the logistics community. These services include acquisition strategy, business valuations, operations efficiency, post-close support, compliance review, and more. Finally, Route Consultant maintains an exclusive portfolio of routes and runs for sale across the United States.
(Doc. No. 17-8 at 1–2.)
C. FedEx‘s Cease and Desist Letter and Route Consultant‘s Continued Communications
On July 26, 2022, FedEx sent Patton a cease and desist letter. (Doc. No. 1 ¶ 57.) FedEx demanded that Patton confirm in writing that he would take the following steps:
(1) cease all advocacy on behalf of any service providers other than [his own]
ISPs; (2) delete the Letter of Assurance, YouTube video and press release from all sites controlled by Mr. Patton; (3) renounce any plans to move forward with an ISP and TSP negotiation committee; (4) refrain from additional public statements regarding the terms of the contracts or business relationships between [FedEx] and the ISPs and TSPs; and (5) stop disparaging the service brand and reputation of FedEx Ground.
(Id.) The next day, FedEx sent a letter to all of its ISPs and TSPs addressing Route Consultant‘s allegations. (Id. ¶ 58.)
In response, Patton posted the following message on social media:
For the first time ever, a FedEx Ground CEO sent a public message to 6,000 CSPs targeting a single CSP. His message, calling for us to do the same old “request renegotiation” and “discuss with FedEx” is pretty insulting to all CSPs’ intelligence.
I am not afraid of their threats. I have received more than 1,000 messages in 7 days from CSPs—all with a renewed sense of hope and a recognition that they are “all-in” right alongside me. I will lead from the front lines and will never ask anyone to do anything that I won‘t do myself.
We‘ll release a formal response shortly—but believe me when I tell you—we have so much momentum from contractors in terminals across the nation. We‘ve all finally had enough of the same old corporate speak.
(Id. ¶ 59.)
On August 3, 2022, Patton sent FedEx a response to the cease and desist letter. (Id. ¶ 60.) The letter included, among other things, an assurance that Patton would clarify that he does not, and does not intend to, speak on behalf of CSPs other than his own for the purposes of contractual negotiations. (Id.) On the same day, however, he posted a new YouTube video entitled “A Follow-Up to our Conversations with FedEx Ground,” in which Patton reiterated at least some of his earlier points and raised the possibility of lawsuits on behalf of CSPs that would seek to establish that they legally qualify as franchisees. (Id. ¶ 64.) The video included the claim that “we are currently advocating on behalf of FedEx Ground contractors for renegotiations in individual markets.” (Id. ¶ 65.)
On August 10, 2023, Route Consultant posted another video, purporting to solicit nominations for a 10-member “Trade Association of Logistics Professionals Leadership Committee” to be elected at the upcoming Expo. (Id. ¶ 66.) Finally, on August 24, 2022, Route Consultant posted the last YouTube video at issue in this case, entitled “2022 Expo Recap & Initial Address of FedEx Ground TSP Rate Announcement.” (Id. ¶ 68.)
D. The Allegedly False Statements
FedEx identifies ten allegedly false statements from the aforementioned communications that it describes as “false or misleading“:
(a) after referencing the economic changes over the past 12 months, stating “there has been no financial adjustment in any capacity“;
(b) after referencing two letters of concern that an anonymous group of [FedEx] ISPs purportedly wrote earlier in 2022, stating that[,] despite [FedEx‘s] invitation for conversation[,] “[i]n reality, those conversations did not result in financial adjustments for the CSPs who desperately needed it“;
(c) the “average FedEx Ground business run by a CSP currently operates on profit margins below 0%“;
(d) since the Q4 of 2020, the industry has seen “a 15% pullback on the
value of routes because . . . there is more economic uncertainty, you have rising interest rates, you have the stock market that is declined meaningfully“; (e) “the current CSP financial model is collapsing due to substantial increases in the cost of fuel, labor, and vehicles over the past 12 months“;
(f) pointing to “soaring levels of CSP default rates as evidence of the current financial stress within the network“;
(g) “I am calling for FedEx ground to recognize that its independent contractors are in financial distress“;
(h) “FedEx Ground has not addressed the financial needs of contractors as a result of fuel prices doubling, wage costs going up, and vehicle costs going up“; . . .
(i) “Almost all of the other contractors that had renegotiation requests were also denied“; [and]
(j) overstat[ing] the size of [Patton‘s] businesses by stating, “I have about 225 routes, 275 trucks on the road across 10 different states.”2
(Id. ¶¶ 70, 73 (list consolidated).) The court will refer to the assertions at issue as statements (a) through (j).3
FedEx‘s Complaint does not explain, on an itemized basis, why each individual statement is ostensibly false or misleading. Instead, FedEx has pleaded a few facts that, it asserts, establish the falsity or misleading nature of the statements collectively. Specifically, FedEx alleges that (1) its CSPs “earn average annual revenue of approximately $2.3 million dollars, a figure that has doubled over the last four years,” (2) “ISPs have requested mid-contract renegotiations for only about 10% of their agreements in 2022,” (3) FedEx “has consented to approximately 40% of renegotiation requests since July 1, 2022, and (5) “over 90% of those renegotiations led to agreement on new terms that resulted in higher contractual payments to the ISPs.” (Id. ¶ 71.) FedEx also points to (6) a report by a business analyst based on data “for 100 ISP businesses . . .
for sale on Route Consultant‘s own website,” which concluded that those businesses “generated an operating margin of 16.0%.” (Id. ¶ 72.)
E. Reaction and Lawsuit
Members of the press picked up on Route Consultant‘s agitations and began reporting on “tension” and a “burgeoning feud” between FedEx and its CSPs, which might, some speculated, even give rise to a contractor-led “revolt” against the shipper. (Id. ¶¶ 90–92.) Some of the coverage suggested that, if the situation continued to deteriorate, it could lead to a slowing of deliveries—a possibility with obvious, serious reputational stakes for FedEx. (Id. ¶ 94.) At least one financial analyst cited Route Consultant‘s statements as evidence of “structural problems” with FedEx‘s “broken and inefficient” model. (Id. ¶ 95.)
On August 26, 2022, FedEx sued Route Consultant in this court. (Doc. No. 1.) In its Complaint, FedEx accuses Route Consultant
On September 19, 2022, Route Consultant filed a motion to dismiss. (Doc. No. 19.) Route Consultant makes four arguments regarding the Lanham Act claim: (1) the relevant communications were not commercial advertising or promotion and therefore were not actionable; (2) the statements have not been sufficiently pleaded to be false; (3) the statements were not likely to deceive a substantial portion of the intended audience; and (4) there is no causal link between the statements and harm to FedEx. Route Consultant raises similar arguments regarding the TCPA claim, with minor tweaks to reflect the language of that statute.
II. LEGAL STANDARD
In deciding a motion to dismiss for failure to state a claim under
The complaint‘s allegations, however, “must be enough to raise a right to relief above the speculative level.” Bell Atlantic Corp. v. Twombly, 550 U.S. 544, 555 (2007). To establish the “facial plausibility” required
III. ANALYSIS
A. “Commercial Advertising or Promotion”
The Lanham Act,
(1) Any person who, on or in connection with any goods or services, or any container for goods, uses in commerce any word, term, name, symbol, or device, or any combination thereof, or any false designation of origin, false or misleading description of fact, or false or misleading representation of fact, which . . .
(B) in commercial advertising or promotion, misrepresents the nature, characteristics, qualities, or geographic origin of his or her or another person‘s goods, services, or commercial activities, shall be liable in a civil action by any person who believes that he or she is or is likely to be damaged by such act.
A Lanham Act false advertising claim, unlike many federal causes of action, includes two “commerce” elements. First, it contains the common requirement that liability arise from actions taken “in commerce,” establishing the Act as rooted in the Constitution‘s Commerce Clause. See Am. Fam. Life Ins. Co. v. Hagan, 266 F. Supp. 2d 682, 694 (N.D. Ohio 2002). However, the statute also imposes a second, more stringent requirement—that the relevant statement be made, not merely in commerce, but “in commercial advertising or promotion.” The reason for this additional element—or at least one reason—is that the Lanham Act regulates what a person can say, but the First Amendment of the U.S. Constitution dictates that “Congress shall make no law . . . abridging the freedom of speech, or of the press.”
The statutory concept of “commercial advertising or promotion,” under current caselaw, is inextricably tied to the constitutional concept of “commercial speech.” Neither “advertising” nor “promotion” has an express definition either in the Lanham Act or in its legislative history. See Plateau Cas. Ins. Co. v. Securranty, Inc., 608 F. Supp. 3d 566, 569 (M.D. Tenn. 2022) (Crenshaw, C.J.) (quoting Coastal Abstract Serv., Inc. v. First Am. Title Ins. Co., 173 F.3d 725, 734 (9th Cir. 1999)). In order to fill that gap, the Sixth Circuit has adopted a definition of
“commercial advertising or promotion” that expressly includes satisfying the caselaw defining “commercial speech” as one of its elements:
(1) commercial speech; (2) for the purpose of influencing customers to buy the defendant‘s goods or services; (3) that is disseminated either widely enough to the relevant purchasing public to constitute advertising or promotion within that industry or to a substantial portion of the plaintiff‘s or defendant‘s existing customer or client base.
Grubbs v. Sheakley Grp., Inc., 807 F.3d 785, 801 (6th Cir. 2015).
It is “not always clear” what qualifies as “commercial speech“. Matal v. Tam, 137 S. Ct. 1744, 1765 (2017). One foundational definition offered by the Supreme Court suggests that “commercial speech” generally refers to “expression related solely to the economic interests of the speaker and its audience.” Cent. Hudson, 447 U.S. at 561 (collecting cases). The limits of that formulation, however, are highlighted by this case. The concept of a commercial utterance relevant only to the speaker and listener makes a certain amount of sense, if one assumes that the speaker and listener are a direct seller and direct buyer of a product or service, forming a closed loop encompassing both the communications made and the underlying economic transactions. Two such parties could hammer their deal out between themselves, and their speech really might be of minimal interest to an outsider. Both FedEx and the CSPs, however, are middlemen. Their services exist between, and in service of, others acting in their own economic interests: sellers and consumers, wholesalers and retailers, suppliers and builders, and so forth. Route Consultant adds even another level of complexity: it is a third-party consultant to middlemen. The interrelatedness of the underlying economic system in which the parties take part means that few, if any, communications about an economic transaction will be relevant only to the parties. Someone else almost always has a stake in the matter.
If the scope of the interested parties is not alone sufficient to define what is “commercial,” then, what else is relevant? The Supreme Court has also looked to “the commonsense distinction between speech proposing a commercial transaction, which occurs in an area traditionally subject to government regulation, and other varieties of speech.” Cent. Hudson, 447 U.S. at 562 (quoting Ohralik v. Ohio State Bar Assn., 436 U.S. 447, 455–456 (1978); citing Bates v. State Bar of Ariz., 433 U.S. 350, 381 (1977); Jackson & Jeffries, Commercial Speech: Economic Due Process and the First Amendment, 65 Va. L. Rev. 1, 38-39 (1979)). That distinction is relevant, not simply because of the low number of interested parties to such speech, but also because “it has never been deemed an abridgment of freedom of
[R]estrictions on protected expression are distinct from restrictions on economic activity or, more generally, on nonexpressive conduct. . . . [T]he First Amendment does not prevent restrictions directed at commerce or conduct from imposing incidental burdens on speech. That is why a ban on race-based hiring may require employers to remove “White Applicants Only” signs . . . and why antitrust laws can prohibit agreements in restraint of trade.
Sorrell v. IMS Health Inc., 564 U.S. 552, 567 (2011) (internal quotations omitted).
The Supreme Court‘s more recent caselaw has not applied the historical understanding of commercial speech rigidly, and the Sixth Circuit has followed that lead by holding that “commercial advertising or promotion” in the Lanham Act is not strictly limited to speech proposing transactions. See Semco, Inc. v. Amcast, Inc., 52 F.3d 108, 112 (6th Cir. 1995) (“Although [the article at issue] does more than merely ‘propose a commercial transaction’ and thus may not meet a core definition of ‘commercial speech,’ the Supreme Court has extended the category to include speech similar to the article.“). Nevertheless, the Sixth Circuit has still looked to the caselaw surrounding that definition for guidance in this area, see id., and the question of whether speech proposes a transaction remains a key “starting point” in the more complex, and less certain, analysis of whether speech is commercial as that concept is currently understood. Jordan v. Jewel Food Stores, Inc., 743 F.3d 509, 516 (7th Cir. 2014).
The Lanham Act concepts of “advertising” and “promotion,” like the caselaw defining commercial speech, require more than that the speech at issue be, in some broad sense, business-related. Rather, “advertising” and “promotion” refer to specific types of speech bearing the hallmarks of lower constitutional protection, particularly (1) some connection to a real or proposed transaction, such as the future purchase of a good or service, even if the speech itself is not literally “proposing” the transaction, and (2) a focus on conveying information that is relevant to that transaction and the parties to that transaction, such as in a seller‘s conveying of information about a product to a potential buyer. For example, a trade journal article spelling out scientific facts that happen to reflect favorably on a company‘s product, without any promotion of the company itself, is unlikely to be commercial speech. But if one fills the same article with endorsements of a particular brand, the speech may be subject to the false advertising provisions of the Lanham Act. See Semco, 52 F.3d at 113 (finding commercial advertising or promotion based on that distinction).
Route Consultant argues that its speech was not commercial because it consisted almost entirely of broad, public-facing commentary about business conditions and practices involving FedEx and its CSPs—not any transaction or proposed transaction involving Route Consultant. FedEx
These are serious, important issues, but they are, in this instance, not ones that the court can resolve in connection with
Route Consultant suggests that, even if there is a question about whether aspects of Patton‘s statements may have been commercial, the court should nevertheless dismiss FedEx‘s claims because those arguably commercial utterances occurred alongside noncommercial critiques of FedEx that are entitled to a high level of constitutional protection. That line of reasoning, however, has been squarely rejected by the Sixth Circuit and the Supreme Court, which have “made clear that advertising which links a product to a current public debate is not thereby entitled to the constitutional protection afforded noncommercial speech” and that “[a]dvertisers should not be permitted to immunize false or misleading product information from government regulation simply by including references to public issues.” Semco, 52 F.3d at 113 (quoting Bolger v. Youngs Drug Prod. Corp., 463 U.S. 60, 67 (1983)). A promoter or advertiser cannot render its commercial speech noncommercial just by wrapping it in a candy shell of public interest. The fact that some aspects of Route Direct‘s critique could have been delivered noncommercially therefore provides no ground for dismissing claims based on the more ambiguous communications that actually did occur.
The court, accordingly, cannot dismiss FedEx‘s claims on the basis that it has insufficiently pleaded that the underlying speech was commercial and therefore capable of satisfying the definition of “commercial advertising or promotion.” Neither of the other elements of the Sixth Circuit‘s definition of “commercial advertising or promotion” provides a basis for dismissal either—the communications in question were widely circulated, and Route Consultant‘s commercial purpose has been plausibly alleged (although that purpose is still very much contested as a factual matter). The court, accordingly, will not dismiss FedEx‘s claims based on its failure to plead commercial advertising or promotion.
The Sixth Circuit has held that, in addition to the “commercial advertising or promotion” requirement, a plaintiff who wishes to prevail on a Lanham Act false advertising claim must establish that:
1) the defendant has made false or misleading statements of fact concerning his own product or another‘s; 2) the statement actually or tends to deceive a substantial portion of the intended audience; 3) the statement is material in that it will likely influence the deceived consumer‘s purchasing decisions; 4) the advertisements were introduced into interstate commerce; and 5) there is some causal link between the challenged statements and harm to the plaintiff.
Am. Council of Certified Podiatric Physicians & Surgeons v. Am. Bd. of Podiatric Surgery, Inc., 185 F.3d 606, 613 (6th Cir. 1999) (citing ALPO Petfoods, Inc. v. Ralston Purina Co., 913 F.2d 958, 964 (D.C. Cir. 1990); U.S. Healthcare, Inc. v. Blue Cross of Greater Philadelphia, 898 F.2d 914, 922 (3d Cir. 1990)); accord Plateau Cas. Ins. Co., 608 F. Supp. 3d at 569. Route Consultant argues that FedEx‘s allegations fall short of those requirements in multiple ways: the statements have not been pleaded to be actually false or misleading; the statements were not likely to deceive a substantial portion of the intended audience; and there is no plausible causal nexus between the statements and any harm to FedEx. Those issues are distinct, but closely related. The extent to which something is false or misleading bears on how likely it is to deceive, and how likely a statement is to deceive bears on how likely it is to cause harm. The court, accordingly, will consider these issues together.6
Before the court can consider whether FedEx has adequately pleaded that any of the underlying statements actually was false or misleading, the court must first consider whether the sentiments conveyed were of the sort even capable of being considered in such terms. Some of
Patton‘s statements—for example, statement (c), which makes a quantitative claim about profit margins—include statements of fact that are clearly capable of having been either true or false. Several other of the statements, however, involve much more subjective issues of characterization. “[A] Lanham Act claim must be based upon a statement of fact, not of opinion.” Am. Council, 185 F.3d at 614 (citing Groden v. Random House, Inc., 61 F.3d 1045, 1052 (2d Cir. 1995); Gillette Co. v. Norelco Consumer Prods. Co., 946 F. Supp. 115, 136 (D. Mass. 1996)). Although the line between fact and opinion can sometimes blur, a statement will typically be considered an assertion of fact for Lanham Act
The court agrees. Several of the statements on which FedEx relies are too vague and too close to opinion to qualify as false or likely to mislead a significant portion of the intended audience. For example, statement (e) is the assertion that “the current CSP financial model is collapsing due to substantial increases in the cost of fuel, labor, and vehicles over the past 12 months.” If there had not been increases in those costs over the preceding year, then the statement would arguably be false. But as long as that part was true—and there is no suggestion in the Complaint that it was not—there is nothing else in the statement that goes beyond opinion or prediction. There is no clear division between a company or business model that is “collapsing” under cost increases and one that is merely struggling with them, particularly given that that assessment is at least as much a prediction about the future as a claim about the present.
Even if one thinks that describing the FedEx contractor model as “collapsing” is on the melodramatic side, the Sixth Circuit has rejected the possibility that a company could be liable under the Lanham Act merely for using a “loose, hyperbolic term” to “convey[] an inherently subjective concept.” Seaton v. TripAdvisor LLC, 728 F.3d 592, 598 (6th Cir. 2013).
The same flaw is fatal to any Lanham Act claim based on statement (f), which merely mentions “soaring levels of CSP default rates as evidence of the current financial stress within the network.” “Soaring” is not a clearly defined term, and none of the facts pleaded suggests that it was so inapplicable as to be actually false or misleading. Statement (g) merely claims that CSPs are in “financial distress,” which, again, is a matter of characterization that would be difficult to refute and has not, in fact, been refuted in the Complaint. Accordingly, Route Consultant is entitled to dismissal of the Lanham Act false advertising claims insofar as they rely on statements (e), (f), or (g).
Another set of statements—(a), (b), and (h)—involve assertions by Route Consultant that FedEx made no “adjustments” to “address[]” the financial challenges facing CSPs. FedEx argues that these claims were false because CSPs, as a group, were not struggling, and FedEx did, in fact, grant some renegotiation requests, meaning that it is technically untrue that the company did absolutely nothing. As the court has already discussed, characterizing the CSPs as struggling was, based on the facts pleaded, a permissible statement of opinion. Whether FedEx took any steps in response to that fact, in contrast, is a question of fact. In context, however, it is clear that the statements at issue were not intended to suggest that FedEx never granted a renegotiation request or never improved the terms pursuant to which an individual, struggling CSP did business. Rather, the statements made were about FedEx‘s failure to adjust its overall model and approach and its failure to adequately remedy the headwinds facing CSPs as a class in the
manner that it had during the height of the pandemic. Nothing in the Complaint suggests that such a characterization was inaccurate. Indeed, FedEx‘s consistent position has been that there was no need for any such large-scale adjustment in the first place. Route Consultant was simply stating that FedEx
It is unlikely that any substantial portion of the intended audience of such statements would have been deceived. The targets of Route Consultant‘s communications—ISPs and TSPs—were sophisticated participants in the industry capable of understanding FedEx‘s approach, and Patton‘s own statements acknowledged that FedEx did not have a 100% denial rate for requested renegotiations. See Am. Council, 185 F.3d at 616 (finding that the intended audience for certain ambiguous statements was unlikely to be misled because they were “a sophisticated group of professionals who presumably have familiarity with the issues involved“).
Moreover, even if one adopts a strict reading of statements (a), (b), and (h) that might render them technically, albeit trivially, false because it is untrue that FedEx did nothing whatsoever, on any scale or in any instance, in response to cost increases—there has been no plausible account of how those technical errors were capable of harming FedEx. While it is true that, as FedEx notes, literally false statements can be presumed to be deceptive, see id. at 614, that deception must still be of a material fact and must still actually harm the plaintiff. A hyper-technical reading of a statement that makes it false—but for a minor, unimportant reason—merely changes the basis for finding the statement non-actionable. The supposed harm done to FedEx by Route Consultant‘s statements was, by FedEx‘s own account, not based on some technical distinction between FedEx‘s having done no adjustment versus its having done a little bit of adjustment in a few select instances. Rather, any harm to FedEx appears to have been from the general impression that its contractors were struggling so severely
that it posed a risk to FedEx‘s operations. That premise did not depend on FedEx‘s having done literally nothing—merely that it did not do enough. The court therefore cannot conclude that FedEx has plausibly alleged that statement (a), (b), or (h) was false or misleading in a way likely to deceive a substantial portion of the intended audience or that the statements resulted in harm to FedEx.
Statement (c) and statement (d) each contains a quantitative assertion that could, in fact, be false. The Complaint, however, never actually pleads that that was the case. The Complaint includes those statements on a list of “false or misleading” assertions, but it provides little explanation for why they are there. (Doc. No. 1 ¶ 70.) Moreover, the limited facts that FedEx has pleaded in its ostensible debunking of Route Consultant‘s claims do not actually refute either statement (c) or statement (d). Statement (c), for example, is about average profit margins, but FedEx tries to rebut it with evidence regarding average revenues. (See id. ¶ 71.) Revenue, though, is not the same thing as profit, as FedEx undoubtedly knows. The only information that FedEx has pleaded about margins was based on a sample of 100 ISPs, not on the “average” CSP. (See id. ¶ 72.) Statement (d) is addressed even less adequately in the Complaint; the statement makes a quantitative assertion about the “pullback on the value of routes,” and FedEx does not appear to have addressed that assertion at all. FedEx has provided facts that might serve as a promising rejoinder, in the open marketplace of ideas, to the general idea that CSPs were as distressed as Route Consultant suggested. It has, however, conspicuously failed to allege that Route Consultant‘s numbers were actually false or, in any sufficiently explained way, even misleading.
consented to approximately 40% of renegotiation requests since July 1, 2022.” (Id. ¶ 73.) As Route Consultant points out, however, the relevant dates do not match. Nothing in Patton‘s original assertion limited his claim about renegotiation denials to the period starting in July of 2022. To the contrary, the Letter of Assurance itself was released in July of 2022, and its copious exhibits make clear that the cost increases being discussed began significantly earlier. (See Doc. No. 17-1 at 7-8, 10–11, 13, 15–16.) All that FedEx has pleaded, then, is that a statement that was made at one chronological point would have been false or misleading if it had been made later and with a different time limitation. Statement (i) therefore has not been pleaded to be false or misleading.
The final remaining statement—statement (j), Patton‘s assertion regarding the size of his own routes—is one that FedEx has, in fact, alleged to be literally false. Although this statement is not really about dysfunction surrounding FedEx at all, it is at least conceivable that a falsehood about Patton‘s businesses could harm FedEx by lending Patton‘s, and by extension Route Consultant‘s, critique more credence than it deserved. The statement itself, however, is explicitly an estimate—it states “about” how many routes and trucks Patton‘s companies had. (Id. ¶ 73.) FedEx, moreover, has not asserted just how overstated those numbers were. Given the comparatively attenuated importance of this fact to FedEx‘s theory of harm, the overstatement would have to have been quite substantial to have made any plausible difference in the course of events. By failing to plead facts that would permit the court to conclude that Patton was, in fact, inflating his importance so significantly that FedEx could plausibly have been harmed, FedEx has failed to plead a Lanham Act violation based on statement (j).
FedEx, therefore, has failed to allege any statements by Route Connect sufficient to support liability for false advertising under the Lanham Act. The Complaint suggests that the
enumerated statements were only some of the false or misleading claims that Route Consultant made, but FedEx had an obligation to plead facts in its Complaint capable of “showing that the pleader is entitled to relief.”
C. Tennessee Consumer Protection Act
The TCPA outlaws a list of more than fifty “[u]nfair or deceptive acts or practices affecting the conduct of any trade or commerce.”
“Person,” for the purposes of the TCPA, can refer to any “natural person, individual, governmental agency, partnership, corporation, trust, estate, incorporated or unincorporated association, and any other legal or commercial entity however organized.”
provisions. ATS Se., Inc. v. Carrier Corp., 18 S.W.3d 626, 629 (Tenn. 2000); see
However, the fact that liability in a case such as this must be premised on a “false or misleading representation of fact” causing an “ascertainable loss” means that the court‘s analysis of those issue under the Lanham Act can double as its analysis under the TCPA. See La.-Pac. Corp. v. James Hardie Bldg. Prod., Inc., 928 F.3d 514, 517 (6th Cir. 2019) (noting overlap between the statutes). Each alleged misstatement on which FedEx relies has some serious defect, as pleaded, that prevents it from supporting liability based on the statement‘s falsity or misleading nature. The court accordingly will dismiss the TCPA claim as well.
IV. CONCLUSION
For the foregoing reasons, Route Consultant‘s Motion to Dismiss (Doc. No. 17) will be granted, and all claims will be dismissed without prejudice to FedEx‘s right to file a fully supported motion for leave to amend.
An appropriate order will enter.
ALETA A. TRAUGER
United States District Judge