Hearing Aid Specialists, Board of

Hearing Aid Specialists, Board of

Chapter 8: Complaints: Practice and Procedure

Effective Date: 04/10/2015 to Current

Rule Type: Current Rules & Regulations

Reference Number: 064.0001.8.04102015

CHAPTER 8

PRACTICE AND PROCEDURES FOR DISCIPLINARY, APPLICATION AND LICENSURE MATTERS

Section 1. Statement of Purpose. These Board Rules are adopted to implement the Board's authority to:

1. (a) Conduct investigations, hearings, and proceedings concerning:
2. (i) Alleged violations of the Act or the Board Rules; or
3. (ii) Actions relating to an application for a licensure including granting or denying.
4. (b) Determine and administer appropriate disciplinary action against licensee.

Section 2. Grounds for Discipline. The Board may take disciplinary action or refuse to issue or renew a license for the any one (1) or more violations of the Act or Board Rules.

Section 3. Application Review and Investigation Process.

1. (a) Application Review.
2. (i) Every application for a license or permit issued by the Board shall be subject to investigation to determine whether the requirements set forth in the Act and Board Rules are satisfied.
3. (ii) If any application, including renewals, reveals any information which merits further investigation, the matter shall be assigned to the ARC.
4. (b) Application Review Committee Action. The ARC may:
5. (i) Recommend a license or permit be issued or renewed;
6. (ii) Recommend a settlement agreement which may include the issuance of a license or renewal with the imposition of restrictions, conditions, reprimand or a combination thereof; or
7. (iii) Recommend denial of the application.
8. (c) Notice of Intent to Recommend Denial. The ARC shall notify the applicant of its intent to recommend denial. Such notification shall contain:
9. (i) A brief description of the facts or conduct which warrant the denial of licensure;
10. (ii) A statement of the nature of the actions which warrant the denial or other

authorized action, the facts upon which the denial or other action is based, the specific statutory provisions or the specific Board Rules involved; and

(iii) Notice of the right to a hearing if a written request is received in the Board office within thirty (30) days of the date of mailing the letter of the denial.

(d) Applicant’s Request for Hearing. If the ARC recommends denial of an application, the applicant may request a contested case hearing in writing within thirty (30) days of the mailing of the notification.

Section 4. Complaint Review and Disciplinary Investigation Process.

(a) Complaint Review. Every complaint submitted to the Board or initiated on behalf of the Board shall be investigated by a DC.

(b) Disciplinary Committee Action. The DC may:

(i) Recommend dismissal of a complaint;

(ii) Recommend issuance of an advisory letter;

(iii) Recommend a settlement agreement which may include voluntary surrender, suspension, imposition of restrictions or conditions, reprimand or other discipline;

(iv) Recommend disciplinary action against the licensee including revocation, suspension, reprimand, restrictions or conditions, or other discipline; or

(v) Recommend summary suspension.

(c) Summary Suspension. The Board may conduct an expedited hearing if the DC believes that the licensee’s continued practice presents a danger to the public health, safety or welfare and recommends summary suspension.

Section 5. Petition and Notice of Hearing.

(a) Petition. Formal proceedings for disciplinary action against a licensee shall be commenced by serving a notice of hearing and petition and complaint by certified or regular mail at least twenty (20) days prior to the date set for hearing.

(b) Notice of Hearing. The Notice of Hearing shall contain:

(i) The name and last address of the licensee;

(ii) A statement in ordinary and concise language of the matters asserted, which shall contain the nature of the complaint filed with the Board, the facts upon which the complaint is based, the specific statutory provisions and the specific Board Rules that the licensee is alleged to have violated;

(iii) The time, place and nature of the hearing; (iv) The legal authority and jurisdiction; and (v) A statement indicating that failure to respond to the petition within twenty (20) days of its receipt may result in a default judgment.

Section 6. Lawful Service. There shall be a presumption of lawful service of a Petition, Notice of Hearing, or any other communication required by these Board Rules if sent to the last known address of the licensee or applicant by certified or regular mail.

Section 7. Default. The Board may enter an order of default judgment based on the allegations contained in the Petition and Complaint in any case where the licensee or the licensee's representative has not responded nor appeared at a scheduled noticed hearing.

Section 8. Contested Case Hearing. The hearing officer shall preside over the formal contested case hearing which shall be conducted pursuant to the WAPA and the Office of Administrative Hearings rules concerning contested case proceedings.

Section 9. Board Decision and Order.

(a) Board Action. The Board may resolve a complaint by: (i) Approving the recommendations of the DC or ARC; or (ii) Conduct a contested case hearing. Following the hearing and deliberation of all evidence admitted at a contested case hearing, the Board may: (A) Dismiss the complaint due to lack of clear and convincing evidence; (B) Issue an advisory letter; or (C) Impose discipline by revocation, suspension, reprimand, restriction, condition, non-renewal, or a combination thereof, for a violation of any provision of the HASLA or the Board Rules.

(b) Board Order. The Board shall make and enter a written decision and order. The decision and order shall be sent to the applicant, licensee, or their attorneys by certified or regular mail.

Section 10. Appeals. Appeals from decisions of the Board are governed by the WAPA and the Wyoming Rules of Appellate Procedure. Costs of transcripts and any reasonable costs assessed by the Board regarding the record on appeal shall be borne by the party making the appeal.