1. (1) In furtherance of the purposes in Section 31A-1-102, the commissioner may educate consumers about insurance and provide consumer assistance.

2. (2) Consumer education may include:

   1. (a) outreach activities; and
   2. (b) the production or collection and dissemination of educational materials.

3. (3) Consumer assistance may include:

   1. (a) explaining:

      1. (i) the terms of a policy;
      2. (ii) a policy's complaint, grievance, or adverse benefit determination procedure; and
      3. (iii) the fundamentals of self-advocacy; and
   2. (b) informal efforts to negotiate a resolution of a dispute between a consumer and a licensee.

4. (4)

   1. (a) Notwithstanding Subsection (3) and Section 31A-2-216, consumer assistance may not include:

      1. (i) commencing an administrative, judicial, or other proceeding against a licensee to obtain specific relief from the licensee for a specific consumer; or
      2. (ii) otherwise representing a consumer in any administrative, judicial, or other proceeding.
5. (5) Nothing in this section prohibits the commissioner from taking enforcement action for violations under Section 31A-2-308.
6. (6) The commissioner may adopt rules necessary to implement the requirements of this section.

Amended by Chapter 120, 2024 General Session