(2)

1. (a) A municipality that provides a cable television service or a public telecommunications service shall enact an ordinance establishing a procedure for the filing and resolution of complaints relating to the municipality providing:

   1. (i) a cable television service; or
   2. (ii) a public telecommunications service.

2. (b) The procedure required by Subsection (2)(a) shall:

   1. (i) permit any person described in Subsection (1) to file a complaint including:

      1. (A) an individual subscriber; or
      2. (B) a private provider that competes with the municipality in the geographic boundaries of the municipality;

   2. (ii) establish an expedited process that requires within 45 days after the date the complaint is filed:

      1. (A) that a hearing be held, unless the parties to the proceeding waive the requirement of a hearing; and
      2. (B) the issuance of a final decision; and
   3. (iii) provide that failure to render a decision within the time allotted shall be treated as an adverse decision for purposes of appeal.