1. (a) System required The Administrator shall develop, implement, or maintain a centralized information system to track communications between personnel of the Administration and applicants for disaster assistance. The system shall ensure that whenever an applicant for disaster assistance communicates with such personnel on a matter relating to the application, the following information is recorded:

   1. (1) The method of communication.
   2. (2) The date of communication.
   3. (3) The identity of the personnel.
   4. (4) A summary of the subject matter of the communication.

2. (b) Follow-up required The Administrator shall ensure that an applicant for disaster assistance receives, by telephone, mail, or electronic mail, follow-up communications from the Administration at all critical stages of the application process, including the following:

   1. (1) When the Administration determines that additional information or documentation is required to process the application.
   2. (2) When the Administration determines whether to approve or deny the loan.
   3. (3) When the primary contact person managing the loan application has changed.

(Pub. L. 85–536, § 2[38], as added Pub. L. 110–234, title XII, § 12067, May 22, 2008, 122 Stat. 1410, and Pub. L. 110–246, § 4(a), title XII, § 12067, June 18, 2008, 122 Stat. 1664, 2172.)

Codification

Pub. L. 110–234 and Pub. L. 110–246 enacted identical sections. Pub. L. 110–234 was repealed by section 4(a) of Pub. L. 110–246.

Effective Date

Enactment of this section and repeal of Pub. L. 110–234 by Pub. L. 110–246 effective May 22, 2008, the date of enactment of Pub. L. 110–234, see section 4 of Pub. L. 110–246, set out as a note under section 8701 of Title 7, Agriculture.