1. (a) It is the Board's policy for the Agency to:

   1. (1) review, prioritize and investigate all complaints received in a timely manner;
   2. (2) ensure conduct found to be in violation of the Act or a Board rule is brought to a fair, just, and equitable resolution; and
   3. (3) protect confidential, investigatory, and inspection information while maximizing Agency transparency.

2. (b) The Commissioner shall maintain a system to promptly and efficiently act on complaints received by the Agency. The system shall:

   1. (1) periodically, but at least every six months, notify the complaint parties of the status of the complaint until final disposition unless the notice would jeopardize a law enforcement investigation;
   2. (2) ensure all periodic notifications of complaint status to complaint parties are made in conformance with the confidentiality provisions of the Act and Board rules; and
   3. (3) make information available on the Agency's website (www.ssb.texas.gov) that describes the Agency's complaint process, including the procedures for complaint investigation and resolution.

3. (c) Complaint information to be maintained shall include:

   1. (1) information about parties to the complaint;
   2. (2) the subject matter of the complaint;
   3. (3) a summary of the results of the review or investigation of the complaint; and
   4. (4) the disposition of the complaint.

4. (d) The Commissioner may provide information on the Agency's website (www.ssb.texas.gov) about:

   1. (1) administrative actions taken by the Agency; and
   2. (2) civil and criminal actions in which the Agency was involved whether through investigation, participation, or provision of assistance.

Source Note:The provisions of this §102.1 adopted to be effective February 27, 2020, 45 TexReg 1218.