1. (a) Definitions

   1. (1) "Privacy notice" means any notice which a credit union gives regarding a member's right to privacy, regardless of whether it is required by a state or federal law or given voluntarily.
   2. (2) For purposes of subsection (b) of this section and unless the context reads otherwise, "notice" means a complaint notification in the form set forth in subsection (b)(1) of this section.

2. (b) Required Notice.

   1. (1) Credit unions must provide their members with the following notice describing the process for filing complaints: This credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. Any member wishing to file a complaint against the credit union should contact the Texas Credit Union Department through one of the means indicated below: In person or by U.S. Mail: 914 East Anderson Lane, Austin, Texas 78752-1699, Telephone Number: (512) 837-9236, Fax Number: (512) 832-0278, E-mail: complaints@tcud.state.tx.us, Website: www.tcud.state.tx.us.

   2. (2) The credit union must provide the notice as follows:

      1. (A) In each office where a credit union typically conducts business on a face-to-face basis, the notice, in the form specified in paragraph (1) of this subsection, must be conspicuously posted. A notice is deemed to be conspicuously posted if a member with 20/20 vision can read it from the place where he or she would typically conduct business or if it is included in plain view on a bulletin board on which required communications to the membership (such as equal housing posters) are posted.
      2. (B) The notice must be included with each privacy notice the credit union gives or sends to its members.
      3. (C) If a credit union maintains a website, it must include the notice or a link to the notice in a reasonably conspicuous place on the website.

Source Note:The provisions of this §91.121 adopted to be effective March 4, 2009, 34 TexReg 1399.