Each licensee must maintain records with respect to each property tax loan made under Texas Finance Code, Chapter 351 and Texas Tax Code, §32.06 and §32.065, and make those records available for examination under Texas Finance Code, §351.008. The records required by this section may be maintained by using either a paper or manual recordkeeping system, electronic recordkeeping system, optically imaged recordkeeping system, or a combination of the preceding types of systems, unless otherwise specified by statute or regulation. If federal law requirements for record retention are different from the provisions contained in this section, the federal law requirements prevail only to the extent of the conflict with the provisions of this section.

1. (1) Required records. A licensee must maintain the following items:

   1. (A) A loan register, containing the date of the property tax loan, the last name of the borrower, the "total tax lien payment amount" as defined in §89.601 of this title (relating to Fees for Closing Costs), and the loan number;
   2. (B) General business and accounting records, including receipts, documents, canceled checks, or other records for each disbursement made at the borrower's direction or request, or made on his behalf or for his benefit, including foreclosure or legal fees applied to the borrower's account;
   3. (C) Advertising records, including examples of all written and electronic communications soliciting loans (including scripts of radio and television broadcasts, and reproductions of billboards and signs not at the licensed place of business) for a period of not less than one year from the date of use or until the next examination by OCCC staff, in order to show compliance with Texas Finance Code, §341.403;
   4. (D) Adverse action records regarding all applications relating to Texas Finance Code, Chapter 351 property tax loans maintained for 25 months for consumer credit and 12 months for business credit; and
   5. (E) An official correspondence file, including all communications from the OCCC, copies of correspondence and reports addressed to the OCCC, and examination reports issued by the OCCC.

2. (2) Record of individual borrower's account. A separate record must be maintained for the account of each borrower and the record must contain at least the following information on each loan:

   1. (A) Loan number as recorded on loan register;

   2. (B) Loan schedule and terms itemized to show:

      1. (i) date of loan;
      2. (ii) number of installments;
      3. (iii) due date of installments;
      4. (iv) amount of each installment; and
      5. (v) maturity date;
   3. (C) Name, address, and telephone number of borrower;
   4. (D) Names and addresses of co-borrowers, if any;
   5. (E) Legal description of real property;
   6. (F) Principal amount;
   7. (G) Total interest charges, including the scheduled base finance charge, points (i.e., prepaid finance charge), and per diem interest;
   8. (H) Amount of official fees for recording, amending, or continuing a notice of security interest that are collected at the time the loan is made;

   9. (I) Individual payment entries itemized to show:

      1. (i) date payment received (dual postings are acceptable if date of posting is other than date of receipt);
      2. (ii) actual amounts received for application to principal and interest; and
      3. (iii) actual amounts paid for default, deferment, or other authorized charges;
   10. (J) Any refunds of unearned charges that are required in the event a loan is prepaid in full, including records of final entries, and entries to substantiate that refunds due were paid to borrowers, with refund amounts itemized to show interest charges refunded, including the refund of any unearned points;
   11. (K) Collection contact history, including a written or electronic record of each contact made by a licensee with the borrower or any other person and each contact made by the borrower with the licensee, in connection with amounts due, with each record including the date, method of contact, contacted party, person initiating the contact, and a summary of the contact;
   12. (L) Transfer, assignment, or sale records.

3. (3) Property tax loan transaction file. A licensee must maintain a paper or imaged copy of a property tax loan transaction file for each individual property tax loan or be able to produce the same information within a reasonable amount of time. The property tax loan transaction file must contain documents that show the licensee's compliance with applicable law, including Texas Finance Code, Chapter 351; Texas Tax Code, §32.06 and §32.065, and any applicable state and federal statutes and regulations. If a substantially equivalent electronic record for any of the following documents exists, a paper copy of the record does not have to be included in the property tax loan transaction file if the electronic record can be accessed upon request. The property tax loan transaction file must include copies of the following records or documents, unless otherwise specified:

   1. (A) For all property tax loan transactions:

      1. (i) all lien transfer and security documents signed by the borrowers, including any promissory note, loan agreement, deed of trust, contract, security deed, other security instrument, or other lien transfer document, executed in accordance with or under Texas Tax Code, §32.06 or §32.065, or Texas Finance Code, §351.002(2)(C);
      2. (ii) the application for credit or transfer of the lien and any other written or recorded information used in evaluating the application;
      3. (iii) the disclosure statement to property owner as required by Texas Tax Code, §32.06(a-4)(1) and §89.504 of this title (relating to Requirements for Disclosure Statement to Property Owner) and §89.506 of this title (relating to Disclosures), including verification of delivery of the statement;
      4. (iv) the sworn document authorizing transfer of tax lien as required by Texas Tax Code, §32.06(a-1) and §89.701 of this title (relating to Sworn Document Authorizing Transfer of Tax Lien), including written documentation to support that the sworn document was sent by certified mail to any mortgage servicer and to each holder of a recorded first lien encumbering the property;
      5. (v) the certified statement of transfer of tax lien as required by Texas Tax Code, §32.06(b) and §89.702 of this title (relating to Certified Statement of Transfer of Tax Lien), including information verifying the date that the certified statement was received by the licensee from the tax assessor-collector;
      6. (vi) a final itemization of the actual fees, points, interest, costs, and charges that were charged at closing and to whom the charges were paid as specified by Texas Tax Code, §32.06(e);
      7. (vii) if available, any tax certificate or other similar record used to determine the status of a tax account for the property subject to the tax lien as required by Texas Tax Code, §32.06(a-2) or authorization by property owner to pay the taxes;
      8. (viii) copies of any other agreements or disclosures signed by the borrower applicable to the property tax loan;
   2. (B) If the property is residential property owned and used by the property owner for personal, family, or household use, the right of rescission as specified by Texas Tax Code, §32.06(d-1) and Truth in Lending (Regulation Z), 12 C.F.R. §1026.23;
   3. (C) If requested, copies of any payoff statements issued by the licensee or its agent as required by Texas Tax Code, §32.06(f-3) and §89.603 of this title (relating to Fee for Payoff Statement or for Information on Current Balance Owed);
   4. (D) If the property tax loan is delinquent for 90 consecutive days, a notice of delinquency as required by Texas Tax Code, §32.06(f) including evidence that the notice was sent by certified mail;
   5. (E) If received by the licensee, a copy of the notice of delinquency to the licensee from the mortgage servicer or holder of the first lien as specified by Texas Tax Code, §32.06(f-1) and §89.505 (relating to Requirements for Notice of Delinquency to Transferee) and §89.506 of this title;
   6. (F) If the property tax loan is paid off or otherwise satisfied, a copy of the release of lien as required by Texas Tax Code, §32.06(b);

   7. (G) If fees are assessed, charged, or collected after closing, copies of the receipts, invoices, checks or other records substantiating the fees as authorized by Texas Finance Code, §351.0021 and Texas Tax Code, §32.06(e-1) including the following:

      1. (i) if the licensee acquires collateral protection insurance, a copy of the insurance policy or certificate of insurance and the notice required by Texas Finance Code, §307.052; and
      2. (ii) receipts or invoices along with proof of payment for attorney's fees assessed, charged, and collected under Texas Finance Code, §351.0021(a)(4) and §351.0021(a)(5);
   8. (H) Copies of any collection letters or notices sent by the licensee or its agent to the borrower;
   9. (I) For a property tax loan where any separate disclosures or notices have been given, copies of the disclosures and notices sent;

   10. (J) For property tax loan transactions involving a foreclosure or attempted foreclosure, the following records required by Texas Tax Code, Chapters 32 and 33:

       1. (i) For transactions involving judicial foreclosures under Texas Tax Code, §32.06(c)(1):

          1. (I) any records pertaining to a judicial foreclosure including records from the licensee's attorneys, the court, or the borrower or borrower's agent;
          2. (II) if sent by a non-salaried attorney of the licensee, any notice to cure the default sent to the property owner and each holder of a recorded first lien on the property as specified by Texas Tax Code, §32.06(c-1)(1)(C) and Texas Property Code, §51.002(d) including verification of delivery of the notice;
          3. (III) if sent by a non-salaried attorney of the licensee, any notice of intent to accelerate sent to the property owner and each holder of a recorded first lien on the property as specified by Texas Tax Code, §32.06(c-1)(1)(C) including verification of delivery of the notice;
          4. (IV) if sent by a non-salaried attorney of the licensee, any notice of acceleration sent to the property owner and each holder of a recorded first lien on the property as specified by Texas Tax Code, §32.06(c-1)(1)(C);
          5. (V) any written documentation that confirms that the borrower has deferred their property tax on the property subject to the property tax loan as permitted under Texas Tax Code, §33.06, such as the Tax Deferral Affidavit for 65 or Over or Disabled Homeowner, Form 50-126 filed with the appraisal district, attorney, or court;
          6. (VI) records relating to the distribution of excess proceeds as required by Texas Tax Code, §34.02 and §34.04;
          7. (VII) the foreclosure deed upon sale of the property;
          8. (VIII) if the property is purchased at the foreclosure sale by the licensee, copies of receipts or invoices substantiating any amounts reasonably spent by the purchaser in connection with the property as costs within the meaning of Texas Tax Code, §34.21(g);

       2. (ii) For transactions involving non-judicial foreclosures under Texas Tax Code, §32.06(c)(2):

          1. (I) the notice to cure the default sent to the property owner and each holder of a recorded first lien on the property as required by Texas Tax Code, §32.06(c-1)(1)(C) and Texas Property Code, §51.002(d) including verification of delivery of the notice;
          2. (II) the notice of intent to accelerate sent to the property owner and each holder of a recorded first lien on the property as required by Texas Tax Code, §32.06(c-1)(1)(C) including verification of delivery of the notice;
          3. (III) the notice of acceleration sent to the property owner and each holder of a recorded first lien on the property as required by Texas Tax Code, §32.06(c-1)(1)(C);
          4. (IV) any written documentation that confirms that the borrower has deferred their property tax on the property subject to the property tax loan as permitted under Texas Tax Code, §33.06, such as the Tax Deferral Affidavit for 65 or Over or Disabled Homeowner, Form 50-126 filed with the appraisal district, attorney, or court;
          5. (V) the application for Order for Foreclosure under Texas Rules of Civil Procedure, Rule 736.1;
          6. (VI) copies of any returns of citations issued under Texas Rules of Civil Procedure, Rule 736.3, showing the date and time the citation was placed in the custody of the U.S. Postal Service;
          7. (VII) copies of any responses filed contesting the Application for Order for Foreclosure as described in Texas Rules of Civil Procedure, Rule 736.5;
          8. (VIII) the motion and proposed order to obtain a default order, if any, under Texas Rules of Civil Procedure, Rule 736.7;
          9. (IX) the order granting or denying the application for foreclosure as specified under Texas Rules of Civil Procedure, Rule 736.8;
          10. (X) the notice provided to the recorded preexisting lienholder, at least, 60 days before the date of the proposed foreclosure as required by Texas Tax Code, §32.06(c-1)(2);
          11. (XI) the notice of sale as required by Texas Property Code, §51.002(b) including verification of delivery of the notice;
          12. (XII) records relating to the distribution of excess proceeds as required by Texas Tax Code, §34.021 and §34.04;
          13. (XIII) the foreclosure deed upon sale of the property;
          14. (XIV) if the property is purchased at the foreclosure sale by the licensee, copies of receipts or invoices substantiating any amounts reasonably spent by the purchaser in connection with the property as costs within the meaning of Texas Tax Code, §34.21(g);
   11. (K) Any other documents necessary to establish the licensee's compliance with the law.

4. (4) Corrective entries to the borrower's account record, if justified, including the reason and supporting documentation for each corrective entry and any supporting documentation justifying the corrective entry, maintained under the following documentation guidelines:

   1. (A) Dual recording in collection contact history permissible. The reason for the corrective entry may also be recorded in the collection contact history of the borrower's account record.
   2. (B) Supporting documentation. The supporting documentation justifying the corrective entry may be maintained in the individual borrower's account file or properly stored and indexed in a licensee's optically imaged recordkeeping system.
   3. (C) Manual recordkeeping systems. If a licensee manually maintains the borrower's account record, the licensee must properly correct an improper entry by drawing a single line through the improper entry and entering the correct information above or below the improper entry. No erasures or other obliterations may be made on the payments received or collection contact history section of the manual borrower's account record.

5. (5) Transfer, assignment, or sale records and register.

   1. (A) A licensee must maintain transfer, assignment, or sale records, whether paper or electronic, when any Texas Finance Code, Chapter 351 property tax loan made by or acquired by the licensee is transferred to another individual or entity.
   2. (B) Copies of any transfers, assignments, or sales of liens must be maintained in each individual borrower's property tax loan transaction file.
   3. (C) A licensee must also maintain a transfer, assignment, or sale records register for any property tax loan transferred, assigned, or sold by the licensee to another party. The transfer, assignment, or sale register must show the name of the borrower, the loan number assigned in the loan register, the date of the transfer or assignment, and the name, address, and license number or exemption certificate number of the party to which the accounts are transferred, assigned, or sold.

6. (6) Record of loans in litigation and foreclosure.

   1. (A) An index of each foreclosure as it occurs and each legal action by or against the licensee as it is initiated must be recorded. The index must show the borrower's name, account number, and date of action.
   2. (B) All loan records, correspondence, and any other information pertinent to the litigation or foreclosure must be maintained in the borrower's account folders or files.
7. (7) Disaster recovery plan. A licensee must maintain a sufficient disaster recovery plan to ensure that property tax loan transaction information is not destroyed, lost, or damaged.
8. (8) Retention and availability of records. All books and records required by this section must be available for inspection at any time by Office of Consumer Credit Commissioner staff, and must be retained for a period of four years from the date of the contract, two years from the date of the final entry made thereon by the licensee, whichever is later, or a different period of time if required by federal law. The records required by this section must be available or accessible at an office in the state designated by the licensee except when the property tax loan transactions are transferred under an agreement which gives the commissioner access to the documents. Documents may be maintained out of state if the licensee has in writing acknowledged responsibility for either making the records available within the state for examination or by acknowledging responsibility for additional examination costs associated with examinations conducted out of state.

Source Note:The provisions of this §89.207 adopted to be effective July 5, 2012, 37 TexReg 4874; amended to be effective May 9, 2013, 38 TexReg 2758.