- (a) SML will maintain records of complaints received in accordance with its records retention policy.
- (b) SML will report complaint activity to the Finance Commission of Texas at each of its regular meetings.
- (c) SML will make information available on its website describing the processes and procedures in §51.4 of this title (relating to Processing Inquiries and Complaints).
Source Note:The provisions of this §51.5 adopted to be effective July 10, 2025, 50 TexReg 3867.