1. (a) Written complaint. A person or organization may file a written complaint addressed to the department, attention: Public Information Office, at:

   1. (1) its main business office, 125 East 11th Street, Austin, Texas 78701-2483; or
   2. (2) any other business office of the department.

2. (b) Oral complaint. A person or organization may file an oral complaint:

   1. (1) at any department business office in person or by telephone, as listed in the local telephone directory; or
   2. (2) by calling 1-800-558-9368 (55-TxDOT).

3. (c) Content. A complaint should contain the following information:

   1. (1) name, mailing address, and telephone number of the complainant;
   2. (2) a concise statement of the nature of the complaint, including the underlying facts; and
   3. (3) the specific action or measure, if any, requested of the department.
4. (d) For purposes of this subchapter, written complaints will not be accepted through the Internet.

Source Note:The provisions of this §3.23 adopted to be effective December 16, 1996, 21 TexReg 11823.