The following words and terms, when used in this subchapter, shall have the following meanings, unless the context clearly indicates otherwise.

1. (1) Complainant--A person or organization who files a complaint.

2. (2) Complaint--An oral or written statement concerning a matter which the department has the authority to resolve, and that:

   1. (A) expresses dissatisfaction about:

      1. (i) a department policy, program, procedure, action, or operation; or
      2. (ii) an action or operation of a department contractor; and
   2. (B) requests or implies that the department respond or take some action.
3. (3) Department--The Texas Department of Transportation.
4. (4) Resolution letter--The written document officially closing a complaint file, specifying the action or measure taken to resolve a complaint or explaining why no action or measure was taken.
5. (5) Resolved--The action taken by the department.

Source Note:The provisions of this §3.22 adopted to be effective December 16, 1996, 21 TexReg 11823.