40 Tex. Admin. Code § 850.5
Complaints
Effective May 13, 201944 TexReg 2364Source Note: The provisions of this §850.5 adopted to be effective March 12, 2012, 37 TexReg 1713; duplicated effective September 1, 2016, as published in the Texas Register September 2, 2016, 41 TexReg 6773; amended to be effective May 13, 2019, 44 TexReg 2364.Texas Secretary of State
- (a) Complaints may be filed with the Agency either in writing through mail, e-mail, or facsimile or by videotape for individuals who use sign language to communicate. Complaints should be directed to the customer's local VR office or may be submitted via email to customers@twc.state.tx.us.
(b) For the purpose of directing complaints to the Agency, the Agency may notify customers and service recipients of its name, mailing address, and telephone number by including the information:
- (1) on each registration form, application, or written contract relating to participation in a program that is funded in any part by money derived from or through the Agency;
- (2) on a sign that is prominently displayed in the place of business of each individual or entity engaging in a program that is funded in any part by money derived from or through the Agency;
- (3) in a bill for service provided by an individual or entity engaging in a program that is funded in any part by money derived from or through the Agency; or
- (4) in other media for dissemination of information as determined by the Agency.
- (c) Ordinarily, the Agency resolves complaints within 60 days.
Source Note:The provisions of this §850.5 adopted to be effective March 12, 2012, 37 TexReg 1713; duplicated effective September 1, 2016, as published in the Texas Register September 2, 2016, 41 TexReg 6773; amended to be effective May 13, 2019, 44 TexReg 2364.