1. (a) Persons who may file a complaint include:

   1. (1) Texas Workforce Center customers;
   2. (2) other interested persons affected by the One-Stop Service Delivery Network, including subrecipients and eligible training providers; and
   3. (3) previously employed individuals who believe they were displaced by a Texas Workforce Center customer participating in work-based services such as subsidized employment, work experience, or workfare.
2. (b) Complaints shall be in writing and filed within 180 days of the alleged violation.

3. (c) The complaint shall include:

   1. (1) the party's name and current mailing address; and
   2. (2) a brief statement of the alleged violation identifying the facts on which the complaint is based.

4. (d) Each Board shall ensure that information about complaint procedures is provided to individuals, eligible training providers, and subrecipients. The information provided shall be presented in such a manner as to be understood by the affected individuals, including youth, individuals with disabilities, and individuals with limited English proficiency. This information shall be:

   1. (1) posted in a conspicuous public location at each Texas Workforce Center;
   2. (2) provided in writing to any customer;
   3. (3) made available in writing to any individual upon request; and
   4. (4) placed in each Texas Workforce Center customer's file.

Source Note:The provisions of this §823.10 adopted to be effective November 26, 2007, 32 TexReg 8546.