(a) The Commission may investigate a complaint about a school and may determine the extent of investigation needed by considering various factors, such as:
- (1) the seriousness of the alleged violation;
- (2) the source of the complaint;
- (3) the school's history of compliance and complaints;
- (4) the timeliness of the complaint; and
- (5) any other reasonable matter deemed appropriate.
- (b) The Commission may require documentation or other evidence of the violation before initiating a complaint investigation.
- (c) The investigation fee authorized by the Act is based on a per site visit. The school director shall be notified that an on-site visit was conducted when the investigation results in assessment of a fee.
Source Note:The provisions of this §807.302 adopted to be effective August 28, 2006, 31 TexReg 6803.