The Agency shall conduct program monitoring activities to ensure that programs achieve intended results. Processes and procedures used to determine Board, workforce service provider, and Agency grantee performance may include review and evaluation of one or more of the following:

1. (1) Program results or outcomes
2. (2) Performance measures
3. (3) Reporting accuracy
4. (4) Record keeping and file maintenance
5. (5) Monitoring functions
6. (6) Self-monitoring activities
7. (7) Service delivery
8. (8) Automated systems and reporting
9. (9) Human resources
10. (10) Policies and procedures

Source Note:The provisions of this §802.63 adopted to be effective February 7, 2011, 36 TexReg 604.