1. (a) Complaints. The entity shall:

   1. (1) Submit a written grievance procedure designed to resolve disputes between current and former students and the school for commission approval;
   2. (2) Provide a copy of the grievance procedure to each student and maintain proof of such delivery;
   3. (3) Maintain records regarding grievance filings and resolutions; and
   4. (4) Diligently work to resolve all complaints at the local school level.

2. (b) Investigations.

   1. (1) The commission may investigate a complaint about an entity and may determine the extent of investigation needed by considering various factors, such as:

      1. (A) the seriousness of the alleged violation;
      2. (B) the source of the complaint;
      3. (C) the school's history of compliance and complaints;
      4. (D) the timeliness of the complaint; and
      5. (E) any other reasonable matter deemed appropriate.
   2. (2) The commission may require documentation or other evidence of the violation before initiating a complaint investigation.

Source Note:The provisions of this §427.405 adopted to be effective May 9, 2007, 32 TexReg 2476; amended to be effective May 20, 2018, 43 TexReg 3103.