Any retail public utility which possesses or is required by law to possess a certificate of convenience and necessity or a person who possesses facilities used to provide utility service must provide continuous and adequate service to every customer and every qualified applicant for service whose primary point of use is within the certificated area and may not discontinue, reduce or impair utility service except for:

1. (1) nonpayment of charges for services provided by the certificate holder or a person who possesses facilities used to provide utility service;
2. (2) nonpayment of charges for sewer service provided by another retail public utility under an agreement between the retail public utility and the certificate holder or a person who possesses facilities used to provide utility service or under a commission order;
3. (3) nonuse; or
4. (4) other similar reasons in the usual course of business without conforming to the conditions, restrictions, and limitations prescribed by the commission.

Source Note:The provisions of this §291.114 adopted to be effective January 10, 1996, 21 TexReg 114.