- (a) Complaints to the department. Within a reasonable time period, upon receipt of a written complaint alleging a violation of this chapter or the Act by an independent review organization from a patient's health care provider, a person acting on behalf of the patient, the patient, the payor, or a utilization review agent, the department shall investigate the complaint and furnish a written response to the complainant and the independent review organization named.
- (b) Authority of the department to make inquiries. The department may use the authority of Insurance Code, Article 1.24, to make inquiries of any independent review organization.
Source Note:The provisions of this §12.301 adopted to be effective November 26, 1997, 22 TexReg 11363.