1. (a) An HMO shall include on its enrollment form a space in which an enrollee may indicate:

   1. (1) his or her primary language; and
   2. (2) whether the enrollee has a disability affecting the enrollee's ability to communicate or read.
2. (b) The HMO shall provide, at its own expense, an enrollee handbook and materials relating to the complaint and appeal process and the availability of the independent review process in the language of the major population of the HMO's enrolled population pursuant to Insurance Code §843.205.

3. (c) If an enrollee has a disability affecting the enrollee's ability to communicate or read, the HMO shall provide, at its own expense, an enrollee handbook and materials relating to the complaint and appeal process and the availability of the independent review process in the appropriate format, including but not limited to, the following:

   1. (1) Braille;
   2. (2) large print, no smaller than seventeen point;
   3. (3) audio tape;
   4. (4) TDD access; and/or
   5. (5) an interpreter.

Source Note:The provisions of this §11.1602 adopted to be effective November 2, 1998, 23 TexReg 11347; amended to be effective February 24, 2005, 30 TexReg 854.