If a DSA, service provider, staff person, volunteer, or controlling person knows or suspects that an individual is being or has been abused, neglected, or exploited, the DSA must report or ensure that the person with knowledge or suspicion reports the allegation of abuse, neglect, or exploitation to HHSC immediately, but not later than 24 hours after having knowledge or suspicion, by:

1. (1) calling the HHSC toll-free telephone number, 1-800-458-9858; or
2. (2) using the HHSC online Texas Unified Licensure Information Portal.

Source Note:The provisions of this §259.369 adopted to be effective January 30, 2023, 48 TexReg 362; amended to be effective May 13, 2025, 50 TexReg 2813.