1. (a) The program within the department will provide an acknowledgement of receipt of the correction request to the requesting individual within 10 days from the receipt of the request.

2. (b) The program with custody and control of the information will review the information identified by the individual as incorrect and determine whether the information is in fact incorrect in the department's record.

   1. (1) If the department determines that the information is incorrect in an electronic record or form, an individual with authority to access the information will enter the correction into the record by electronic media, at or near the place where the incorrect information appears with the date, and reason for the correction, by whom the correction was requested, and by whom the correction was made.
   2. (2) If the department determines that the information is incorrect in a paper record or form, an individual with authority to access the information will insert the information as submitted by the individual requesting the correction, along with an entry of the date, and the name of the individual inserting the correction.
   3. (3) If the department determines that the information is correct, no correction will be made to the information, and no entry of the request for correction will be made in the department's record.
3. (c) The program or division within the department will notify the individual that the record is already correct or has been corrected and provide the individual with a copy of the corrected information.
4. (d) The department cannot charge or bill a requesting individual for correction of an incorrect record.
5. (e) The department cannot alter or destroy an original agency record or document in its possession except as required or authorized by law.

Source Note:The provisions of this §1.503 adopted to be effective March 14, 2002, 27 TexReg 1790.